Title: jetpack
Last modified: August 21, 2016

---

# jetpack

 *  [chatterinthehall](https://wordpress.org/support/users/chatterinthehall/)
 * (@chatterinthehall)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/jetpack-30/)
 * I had jetpack installed on our site and then one day after I did an update or
   added something else, it went missing. If I try to reinstall it(because it no
   longer shows up in my plugin’s) it fails and says this:
 * Downloading install package from [https://downloads.wordpress.org/plugin/jetpack.2.7.zip…](https://downloads.wordpress.org/plugin/jetpack.2.7.zip…)
 * Unpacking the package…
 * Installing the plugin…
 * Destination folder already exists. /home/content/36/11544836/html/wp-content/
   plugins/jetpack/
 * Plugin install failed.
 * Please help!!!!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [divyanshuchauhan](https://wordpress.org/support/users/divyanshuchauhan/)
 * (@divyanshuchauhan)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/jetpack-30/#post-4479670)
 * go to the ftp (file manager) in your control panel and remove the file
    /home/
   content/36/11544836/html/wp-content/plugins/jetpack/
 * then try installing jetpack again
 *  Thread Starter [chatterinthehall](https://wordpress.org/support/users/chatterinthehall/)
 * (@chatterinthehall)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/jetpack-30/#post-4479671)
 * Thank you for replying but how do I get there. I only have the options below?
   I’m pretty new to this so sorry if this is a stupid question.
 * Welcome
    Dashboard Posts Media Pages Comments Appearance Plugins Users Tools 
   Settings
 * Thanks!
 *  [divyanshuchauhan](https://wordpress.org/support/users/divyanshuchauhan/)
 * (@divyanshuchauhan)
 * [12 years, 3 months ago](https://wordpress.org/support/topic/jetpack-30/#post-4479674)
 * I am also new!
    just figured it out a few days ago Go to the control panel of
   your hosting server there you would find ftp or file manager try to google it
   for your control panel

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘jetpack’ is closed to new replies.

## Tags

 * [Install failed](https://wordpress.org/support/topic-tag/install-failed/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 3 replies
 * 2 participants
 * Last reply from: [divyanshuchauhan](https://wordpress.org/support/users/divyanshuchauhan/)
 * Last activity: [12 years, 3 months ago](https://wordpress.org/support/topic/jetpack-30/#post-4479674)
 * Status: not resolved

## Topics

### Topics with no replies

### Non-support topics

### Resolved topics

### Unresolved topics

### All topics