Jetpack by WordPress.com
[resolved] Jet pack stats lost, now seem split over two id's (9 posts)

  1. deathring2000
    Posted 2 years ago #

    After Deactivating Jetpack briefly and re-activting it (1 minute deactivation) It has lost all it's stats.

    I have read that it has to do with the blog_id in WP_stats and Jetpack_options
    however when i check these.. they are both the same namely "46123100"

    Jetpack copied the publicize settings over without any problem
    Please help because i put a lot of value on my stats

    The Deatctivation Occured between 21:00 and 22:30 on 20th Feb +1 GMT

    The blog I need help with is blog.popculture-online.com.


    After checking my mobile app i however discovered that all my previous stats were still there. When i logged in on wordpress.com i then discovered that for some reason my blog had been asigned two id's

    The old one and the new one


    though i am glad that not all my stats are lost this is a major inconvinience.

    I just want them my stats available to my old id.

    What has happened and how can i resolve this?


  2. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That's what happened on your site. It previously used a different URL (www.burninglight.nl/sites/popculture/blog/).

    I have fixed the problem on our end, and you should be able to get your stats back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.


  3. atotrapo2
    Posted 2 years ago #

    Sorry but I'm afraid I've got the same problem
    My website is http://www.atotrapo.com

    Could you help me?
    Thank you in advance

  4. atotrapo2
    Posted 2 years ago #

    I fixed the problem
    Try and see if you have different id:s in the following settings..

    See wp_options:

    In stats_options:

    In jetpack_options

    And then you can change the jetpack_options to the same as stats_options and you're back to normal.

  5. snapalot
    Posted 2 years ago #

    I network activated the plugin two years ago on my multisite. When using the wp.me shortlinks, a page on the wrong blog on my network is loaded.

    I tried to fix this by deactivating Jetpack and activating it only for my main blog. I was asked to authenticate again with wordpress.com.

    Now my statistics are gone and the above method as described by @atotrapo2 generates an error stating that the statistics belong to another user and I don't have the correct API key to access it.

    Please help!
    Kind regards

  6. Jeremy Herve
    Happiness Engineer
    Plugin Author

    Posted 2 years ago #

    @Kobus Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:

  7. snapalot
    Posted 2 years ago #

    Hi Jeremy, I filled in this form earlier today, but did not give my URL. I'll do that now.

    Thank you

  8. John Dorner
    Posted 1 year ago #

    I think I'm having this same problem. Where can I find out the blogs attached to my account and their IDs?


    We used to have more than 100 subscribers. Now, there is just me.


  9. WPyogi
    Forum Moderator
    Posted 1 year ago #

    @John Dorner - please start your own thread per:


    You can do so here:


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