Title: Jet pack causing critical error
Last modified: June 10, 2023

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# Jet pack causing critical error

 *  Resolved [homeexchange](https://wordpress.org/support/users/homeexchange/)
 * (@homeexchange)
 * [3 years ago](https://wordpress.org/support/topic/jet-pack-causing-critical-error/)
 * recently whenever I tried to access my web page through the dashboard, I got 
   a “critical error has occurred “ message. I disabled all my plug-ins and discovered
   that it was Jetpack that was causing the critical error. Is there anything I 
   can do to re-activate Jetpack without the critical error recurring?
 * I am not technically very savvy, so please keep any replies very simple.
 * thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fjet-pack-causing-critical-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Gal Baras](https://wordpress.org/support/users/galbaras/)
 * (@galbaras)
 * [3 years ago](https://wordpress.org/support/topic/jet-pack-causing-critical-error/#post-16810622)
 * When such an error occurs, the site admin receives a message with the details
   of the failure. The error should also appear in error_log or wp-admin/error_log.
 * Find these errors and share them here to get support.
 *  Thread Starter [homeexchange](https://wordpress.org/support/users/homeexchange/)
 * (@homeexchange)
 * [3 years ago](https://wordpress.org/support/topic/jet-pack-causing-critical-error/#post-16810627)
 * Thanks for your interest. I am very much a neophyte at this game. I am almost
   sure I never received a message telling me of the critical failure. I went to
   my dashboard but was unable to find anywhere that had an error log. Where should
   I look for it?
 *  [Gal Baras](https://wordpress.org/support/users/galbaras/)
 * (@galbaras)
 * [3 years ago](https://wordpress.org/support/topic/jet-pack-causing-critical-error/#post-16810694)
 * These are files on your server. You can see them using your hosting control panel’s
   File Manager or an FTP program.
 * If this is too much for you, contact your hosting support and/or web developer.
 *  Plugin Support [Erina (a11n)](https://wordpress.org/support/users/eri32s98/)
 * (@eri32s98)
 * [3 years ago](https://wordpress.org/support/topic/jet-pack-causing-critical-error/#post-16827459)
 * Hi [@homeexchange](https://wordpress.org/support/users/homeexchange/) , as [@galbaras](https://wordpress.org/support/users/galbaras/)
   suggested, checking the error server log is a good place to find some clues. 
   Here’s a guide that may help: [How to Find and Access WordPress Error Logs](https://www.wpbeginner.com/wp-tutorials/how-to-find-and-access-wordpress-error-logs-step-by-step/).
 * Additionally, I notice that your site loads over HTTP but not HTTPS, so you might
   also want to ask your host about configuring HTTPS and having HTTP redirect to
   it.
 *  Plugin Support [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * (@tamirat22)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/jet-pack-causing-critical-error/#post-16846137)
 * Hello [@homeexchange](https://wordpress.org/support/users/homeexchange/)
 * It’s been one week since this topic was last updated. I’m going to mark this 
   thread as solved. If you have any further questions or need more help, you’re
   welcome to open another thread here. Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Jet pack causing critical error’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
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## Tags

 * [critical error](https://wordpress.org/support/topic-tag/critical-error/)

 * 5 replies
 * 4 participants
 * Last reply from: [Tamirat B. (a11n)](https://wordpress.org/support/users/tamirat22/)
 * Last activity: [2 years, 11 months ago](https://wordpress.org/support/topic/jet-pack-causing-critical-error/#post-16846137)
 * Status: resolved