Support » Fixing WordPress » Jet Pack and WP Stats

  • Resolved KatyDigg

    (@katydigg)


    I had the error message…wordpress.com stats xxxxx suddenly not “authorized”

    This is with regard to a blog that has been running okay for well over a year now.

    (1) Looked at the wordpress.com blog account.

    (2) Read wordpress.org forum for information.

    (3) De-activated WP Stats on my wordpress.org self-hosted blog.

    (4) Installed Jet Pack on my wordpress.org self-hosted blog.

    (5) Successful install…love the new Stats – graph is brilliant.

    Question: What do I do with my old WP Stats de-activated plug-in?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Moderator Kathryn

    (@zoonini)


    Automattic Happiness Engineer


    See this thread: http://wordpress.org/support/topic/your-wordpresscom-account-is-not-authorized-to-view-the-stats-of-this-blog?replies=159

    Question: What do I do with my old WP Stats de-activated plug-in?

    Remove it?

    Thank you, Zoonini

    I did try to remove it, an error message displayed.

    Question: What will happen to my 15 months stats history if I remove it.

    Moderator Kathryn

    (@zoonini)


    Automattic Happiness Engineer


    What error message? Did you try removing it via FTP?

    No idea about your stats – maybe someone else has an answer. I didn’t read through the other thread but maybe someone there can help or it’s already been mentioned.

    EDIT – I see you’ve already posted over there. Hope someone can give you a hand.

    Thanks again, Zoonini,

    I guessed that the error may have been with regard to WP Super Cache plug-in … and it was!

    (1) Deleted WP Super Cache plug-in (had intended to do so in any case).

    (2) De-activated Jetpack plugin

    (3) Deleted WP Stats plugin

    (4) Re-activated Jetpack plugin

    Hey presto! Stats history is all intact……Jetpack okay.

    PS. I tried this on a smaller site first as I was concerned re: stats history…which remained intact.

    Thanks again for taking the time to reply, much appreciated.

    Moderator Kathryn

    (@zoonini)


    Automattic Happiness Engineer


    Excellent – thanks for coming back to explain the culprit, this will likely help someone else in the future.

    How do you deactivate stats?
    How do you activate JetPack?

    I am a newbie.
    I uploaded the files via drag and drop from the unzipped JetPack folder to my blog folder, but can’t figure out how to activate JetPack on WordPress.

    Can you help?

    @millsja: you need to install the plugin via the plugin interface or upload the folder via FTP to /wp-content/plugins/

Viewing 7 replies - 1 through 7 (of 7 total)
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