Hi. I'm sorry you are having trouble with my software. Before wiping everything away, it would actually be useful for me to dig into your case and see what is happening. Other users might run into the same problem (including yourself in the future).
Back to your question: similar to other plugins Jazzy Forms configuration is stored in the database instead of the file system. Corresponding DB tables and options (entries in the wp_options table) carry the "
jzzf" prefix in their name.
The following data could help me to analyze the problem:
- the page's source code (i.e the output of your browser's View Source Code command)
- a dump of the DB tables I mentioned before
Jazzy Forms also has a hidden diagnostics screen (something like a cheat mode). I actually wanted to keep this secret but here it goes: go to the "Forms" page and add
&diagnostics=1 (ampersand "diagnostics" equals one) to the URL. Then press the big "Don't press this!" button. This wipes away all DB configuration and deactivates the plugin. Please, don't play around with the other options on that screen. For authorized personnel only.