Title: Javascript error when retrying failed messages
Last modified: June 18, 2024

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# Javascript error when retrying failed messages

 *  Resolved [sherwin_flight](https://wordpress.org/support/users/sherwin_flight/)
 * (@sherwin_flight)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/javascript-error-when-retryingfailed-messages/)
 * Hello. I’m using the Office 365 connector to send email. Occasionally an email
   fails to send, but I cannot resend it from the message log. When I click the “
   Retry” button I get a javascript error:
   Uncaught TypeError: t.responseJSON is
   undefined/wp-content/plugins/fluent-smtp/assets/admin/js/fluent-mail-admin-app.
   js?ver=2.2.73:2
    -  This topic was modified 1 year, 9 months ago by [sherwin_flight](https://wordpress.org/support/users/sherwin_flight/).
      Reason: Fix spelling

Viewing 1 replies (of 1 total)

 *  Plugin Support [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * (@ibrahimsharif)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/javascript-error-when-retryingfailed-messages/#post-17845510)
 * Hello [@sherwin_flight](https://wordpress.org/support/users/sherwin_flight/),
 * I understand that you’re encountering a JavaScript error when retrying failed
   messages in FluentSMTP. Here are some steps you can take to troubleshoot the 
   issue:
    - Ensure that you’re using the latest version of both FluentSMTP and WordPress.
    - Clear your browser cache and cookies.
    - Disable all other plugins except FluentSMTP and check if the error still occurs.
      This will help identify if another plugin is causing a conflict.
    - Contact your hosting provider to determine if there are any firewall settings
      that may be blocking the email sending process.
 * If the issue persists after trying these steps, please provide us with the following
   information:
    - The version of FluentSMTP you’re using.
    - The version of WordPress you’re using.
    - A list of All Active Plugins.
 * This information will help us investigate the issue further and provide you with
   a more precise solution.

Viewing 1 replies (of 1 total)

The topic ‘Javascript error when retrying failed messages’ is closed to new replies.

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## Tags

 * [javascript](https://wordpress.org/support/topic-tag/javascript/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ibrahim Sharif](https://wordpress.org/support/users/ibrahimsharif/)
 * Last activity: [1 year, 9 months ago](https://wordpress.org/support/topic/javascript-error-when-retryingfailed-messages/#post-17845510)
 * Status: resolved