Support » Plugin: Gravity Forms HTML5 Placeholders » Javascript error preventing display of available fields in form editor

  • Hi – love this plugin and it works fine on my local installation, but on an iPage server it seems to have a conflict. When editing a form, I can’t see any of the available fields / panels at right. Looking at the console I see this error:

    Uncaught TypeError: Cannot read property 'replace' of undefined

    for underscore.min.js.

    This is what’s listed in Gravity Forms status:
    PHP Version 5.5.6
    MySQL Version 5.5.32
    WordPress Version 4.1
    Gravity Forms Version 1.8.20

    When I disable this plugin everything works again as normal. I tried all other plugins / theme and this is the only one causing the issue.

    Thanks for your help, I love the plugin!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author iSoftware


    Hello and thank you for your input.

    Can you provide an link to your form at the site hosted on iPage where we can have a look at the error that is produced.


    Hi – I can’t get you an admin-login to the site (the error is produced when trying to edit a form) right away but I’ll look into it. Let me know if there’s any other info I can get you in the meantime. Thanks for your help!

    Hi – haven’t been able to create an admin login for you yet, but on another site (not on iPage) I’m seeing this error in the console when editing a form:

    gravityforms-placeholders-editor.min.js:1 Uncaught ReferenceError: fieldSettings is not defined

    Again, the available form fields don’t appear at the right and I can’t edit the form fields already on the page when this is happening. It’s happening with TwentyFifteen as the theme and only this plugin and Gravity Forms itself active.

    Thanks again for your time!

Viewing 3 replies - 1 through 3 (of 3 total)
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