Title: Javascript error appeared… Last modified: March 3, 2017 --- # Javascript error appeared… * [gck303](https://wordpress.org/support/users/gck303/) * (@gck303) * [9 years, 3 months ago](https://wordpress.org/support/topic/javascript-error-appeared/) * It worked fine. Then we got a Javascript error. * Eventually this was brought to our attention by a customer. Goodness knows how many orders we lost. * This software, whilst good, has a fundamental issues that when it fails it stops the customer registering and placing orders. Instead, when it fails it should allow incorrect registrations… Viewing 1 replies (of 1 total) * Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/) * (@redsand) * [9 years, 3 months ago](https://wordpress.org/support/topic/javascript-error-appeared/#post-8868842) * Hi [@gck303](https://wordpress.org/support/users/gck303/), * Reviews like this make me sad. This post really should be a support request, _not a review_. * _I am genuinely sorry to hear that you had an issue._ * **However, I have to ask, why would you post a negative review _without even submitting a support request first?_** If you are having an issue, then there is most likely something else causing the issue, either in your browser (such as extensions that disable JavaScript or cookies) or in your site. It’s most likely not an issue with the plugin. * **_It is important for all plugin users to read the documentation._** Please take a few minutes to work through the [Troubleshooting Guide](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/) and [FAQs](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/), as these solve _over_ 90% of issues users have. (Please be sure to _follow all the steps_, not just _read through them_.) * Please take special note of **FAQ 9**, as it _specifically addresses your issue_:
“**Q:** I think a legitimate user or comment may have been blocked. What’s going on here and what do I do?” Read the full FAQ: [http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_9](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_9) * For the rest of the FAQ, please [click here](http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_9) to read it. * From the Troubleshooting Guide: * > _If this message comes up consistently even after JavaScript and cookies are > enabled, then there most likely is an installation problem, site configuration > issue, plugin conflict, or JavaScript conflict._ * For the rest of the Troubleshooting Guide, please [click here](http://www.redsandmarketing.com/plugins/wp-spamshield/troubleshooting-guide/) to read it. * If the information provided doesn’t solve the issue for you, we can help you fix the issue on your site. We’ll need a bit more info from you on the specifics, and will need to email back and forth, so please head over to the [WP-SpamShield Support Form](http://www.redsandmarketing.com/plugins/wp-spamshield/support/), and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you. * **Please ask yourself this: When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review _without making any reasonable effort to receive support_?** That’s simply not the right way to handle things. * **If you have an issue with something, submit a support request first, and give the author time to respond.** We provide free support for our plugins…all you have to do is submit a support request at the [WP-SpamShield Support Page](http://www.redsandmarketing.com/plugins/wp-spamshield/support/). We provide some of the best support out there. * You might want to take a moment to check out these two posts: - [There’s a wrong way to give plugin feedback on WordPress.org](http://chrislema.com/theres-wrong-way-give-plugin-feedback-wordpress-org/) - [How to Leave a Good Bad Review](https://pippinsplugins.com/how-to-leave-a-good-bad-review/) * I would ask that you reconsider your rating, as it simply isn’t accurate or fair. Reviews like this simply do not help the global WordPress community. * — Scott Viewing 1 replies (of 1 total) The topic ‘Javascript error appeared…’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-spamshield_08293a.svg) * [WP-SpamShield](https://wordpress.org/plugins/wp-spamshield/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-spamshield/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-spamshield/) * [Active Topics](https://wordpress.org/support/plugin/wp-spamshield/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-spamshield/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-spamshield/reviews/) * 1 reply * 1 participant * Last reply from: [gck303](https://wordpress.org/support/users/gck303/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/javascript-error-appeared/)