IXR-32300 error: can’t connect jetpack to wp com

  • hgordonwhoi

    (@hgordonwhoi)


    7 years, 7 months ago

    Hi – I installed jetpack but cannot connect it to wordpress.com.
    I have checked whois and name servers are correct.
    this is single site installed in a subdirectory of web document root.
    It is a vm running debian and apache2.4
    I have tried
    define( ‘JETPACK_CLIENT__HTTPS’, ‘NEVER’ );
    nope.
    then
    define( ‘JETPACK_SIGNATURE__HTTPS_PORT’, 80 );
    nope.
    Currently am running with
    define(‘JETPACK_DEV_DEBUG’, true);
    to allow developers to test galleries etc.

    Error Details: The Jetpack server was unable to communicate with your site http://wpdev.whoi.edu/staff [IXR -32300: transport error: http_request_failed cURL error 28: Connection timed out after 10001 milliseconds]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Ron Boyd

    (@orionsweb)

    7 years, 7 months ago

    same issue..

    Then it says already connected..

    asks to activate, says can’t communicate with site erro

    publicize doesn’t work either..

    very frustrating

    Ron Boyd

    (@orionsweb)

    7 years, 7 months ago

    I temporarily downgraded to 4.2.2 still received the connection error … but it does appear to be connected better than the newest update was.

    publicize no longer gives error until we attempt to connect to any of our social media accounts at which time we get no error just nothing.. page refreshes no connections..

    • This reply was modified 7 years, 7 months ago by Ron Boyd.
    Plugin Contributor Ryan C.

    (@ryancowles)

    7 years, 7 months ago

    @hgordonwhoi: I had a look at your site, but it appears to be down at the moment. I confirmed that here as well:
    http://isup.me/http://wpdev.whoi.edu/staff

    If you let me know when the site is back online, I’d be happy to take a look!

    @orionsweb: Hi there! Could you please start your own thread, as per the Forum Welcome?

    https://wordpress.org/support/plugin/jetpack#new-post

    Thank you!

    Thread Starter hgordonwhoi

    (@hgordonwhoi)

    7 years, 7 months ago

    Hi Ryan-
    this dev box is on our internal subnet. isup wouldn’t see it due to that. If you can tell me what port needs to be opened on the firewall to allow communication with jetpack’s server that would be helpful.
    -Helen

    Plugin Contributor Ryan C.

    (@ryancowles)

    7 years, 7 months ago

    Thanks for the additional information! If the site isn’t publicly accessible, I’m afraid that Jetpack will not be able to communicate with it, and thus will not work as expected.

    Are you developing the site with the intent to go live in a publicly accessible environment? If so, you may want to use Jetpack in Development Mode for the time being:
    https://jetpack.com/support/development-mode/

    Then, after the site goes live, you can disable Development Mode and connect the site.

Viewing 5 replies - 1 through 5 (of 5 total)
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