I've Lost My Website!

  • judirose

    (@judirose)


    10 years, 7 months ago

    Hi,I updated my website to the latest version (3.6.1) tonight, then installed an anti spam filter (the first one that came up when I searched for that), and now my whole website has disappeared! I’ve had this blogsite for over 18 months, was in the middle of adding new posts, and now it’s all gone!
    These are the messages that come up:

    Warning: session_start() [function.session-start]: SAFE MODE Restriction in effect. The script whose uid is 3557 is not allowed to access /tmp owned by uid 0 in /home/myvagabo/public_html/wp-content/plugins/cleantalk-spam-protect/cleantalk.php on line 159

    Fatal error: session_start() [function.session-start]: Failed to initialize storage module: files (path: ) in /home/myvagabo/public_html/wp-content/plugins/cleantalk-spam-protect/cleantalk.php on line 159

    My website is myvagabondways.com – please help urgently!!

    Regards,
    Judi Knoop

Viewing 10 replies - 1 through 10 (of 10 total)
  • Borko

    (@media-x)

    10 years, 7 months ago

    You have to access your site via FTP and rename that plugin folder.That way it will become innactive and you’ll be able to access your site again.

    Thread Starter judirose

    (@judirose)

    10 years, 7 months ago

    Media X – thanks for your quick reply, but I don’t know what you mean. What is FTP and how do I access it?

    Jeff Matson

    (@jeffmatson)

    10 years, 7 months ago

    This article should get you started in the right direction in using FTP:

    [ Moderator note: Please use the Codex links when possible and not your own site. ]

    http://codex.wordpress.org/FTP_Clients

    Some information on the specific settings you will use will be specific to InMotion Hosting, but the guide does do a good job in explaining what FTP is and how to access it.

    From taking a look at the path that it is giving you, it looks like your host might use cPanel to manage your information as most hosts now do. It might be easier to do this in the File Manager of cPanel as well if it is available to you. More information on that can be found here:

    [ Link to site redacted ]

    Borko

    (@media-x)

    10 years, 7 months ago

    There are two ways of getting files onto your site, and once there, changing them.By using the file manager provided in your host’s control panel. Popular file managers: cPanel, DirectAdmin, Plesk or by using an FTP client. Read how to use FileZilla.
    1.Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
    2.Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
    3.Login to your WordPress administration menus (/wp-admin)
    4.Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

    Thread Starter judirose

    (@judirose)

    10 years, 7 months ago

    Thanks Jeff for your reply too – but I have no idea what any of that means. Is there a contact email for WordPress where I can ask them to restore my site? I’m just not that tech savvy to understand any of this. I just want my site back!
    Thanks,
    Judi

    WPyogi

    (@wpyogi)

    10 years, 7 months ago

    WordPress.ORG does not host any sites, so unless your site is hosted on WordPress.COM, you’ll need to ask your hosting company for help with accessing the site files on the server. They should be able to help you.

    Thread Starter judirose

    (@judirose)

    10 years, 7 months ago

    Thanks WPyogi. I will give my host – Crazy Domains – a call tomorrow. How can this happen by just adding a plug-in? Was this particular plug-in a corrupt file?
    This has left a very bad taste in my mouth as far as continuing using WordPress, I have to say.

    Thanks, Judi.

    WPyogi

    (@wpyogi)

    10 years, 7 months ago

    That’s the nature of plugins – sometimes they conflict with other plugins or with themes. It’s literally not possible to prevent or avoid any possible coding conflict if you are adding plugins to your site.

    Thread Starter judirose

    (@judirose)

    10 years, 7 months ago

    Lesson learnt. I was only adding that plug in because I currently have over 300,000 spam comments on my website – another issue I have with WordPress because I am not able to delete them in their entirety, I’m expected to go through & delete them page by page! I have better things to do with my time!
    Feeling pretty frustrated at the moment.

    Denis

    (@shagimuratov)

    10 years, 7 months ago

    Please re-install the plugin, there fixed issue with mass comments deletion.

    http://downloads.wordpress.org/plugin/cleantalk-spam-protect.zip

Viewing 10 replies - 1 through 10 (of 10 total)
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