Title: Invalid Credentials
Last modified: November 29, 2020

---

# Invalid Credentials

 *  Resolved [mcapy](https://wordpress.org/support/users/mcapy/)
 * (@mcapy)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/ivalid-credentials/)
 * Hi,
 * I installed this plugin and copied my Environment variable URL which is in the
   correct format as it is written in the texbox where I have to paste it, but every
   time I get an error “Invalid Credentials”. I freshly made my account so I am 
   confused. Do I have to wait 24 hours or is it an error in the plugin, and if 
   so, how can I fix it?
 * Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * (@razinary)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/ivalid-credentials/#post-13722700)
 * Hey [@mcapy](https://wordpress.org/support/users/mcapy/),
 * Are you sure that the ‘CLOUDINARY_URL=’ prefix that exits when copying the environmental
   variable from Cloudianry’s dashboard was removed before you were trying to save
   the credentials?
    In case that it was removed as it should, can you please share
   with me your cloud name so that I can check your account’s status and our logs
   for additional information?
 * If you prefer to continue the conversation over a private channel, please feel
   free to open a direct support ticket at [https://support.cloudinary.com/hc/en-us/requests/new](https://support.cloudinary.com/hc/en-us/requests/new)
   or via [support@cloudinary.com](https://wordpress.org/support/topic/ivalid-credentials/support@cloudinary.com?output_format=md),
   and I will take it from there.
 * Best,
    Raz
 *  Thread Starter [mcapy](https://wordpress.org/support/users/mcapy/)
 * (@mcapy)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/ivalid-credentials/#post-13723036)
 * Hi Raz,
 * Yes I removed that prefix and it was still not working. Our cloud name is: starter-
   estudent.
 * Thank you!
 *  Plugin Support [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * (@razinary)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/ivalid-credentials/#post-13725057)
 * Thanks for the update [@mcapy](https://wordpress.org/support/users/mcapy/).
 * Your account is fully enabled without any restrictions. It is up and functioning
   and assuming that you enter the right credentials there shouldn’t be any problem
   connecting to it.
 * I’ve also checked our logs and couldn’t find any request associated with your
   account that was received on our servers in the past 30 days. Therefore, I believe
   it indeed fails local validations and the connection request isn’t even fired.
 * I can try and debug it on your environment, trying to set up the connection myself,
   but for that, I will need temporary access to your environment, or we can try
   and debug it further together by you sharing some screen captures of the page
   when you are trying to establish the connection.
    Both ways require us to continue
   the communication over a private channel, as sensitive information will most 
   likely be exposed. Thus, please open a direct ticket with us via either one of
   the channels I provided in my last reply and we will proceed with the debugging
   process over the private ticket.
 * Thanks,
    Raz

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Invalid Credentials’ is closed to new replies.

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## Tags

 * [cloudinary](https://wordpress.org/support/topic-tag/cloudinary/)
 * [credentials](https://wordpress.org/support/topic-tag/credentials/)
 * [images](https://wordpress.org/support/topic-tag/images/)
 * [invalid](https://wordpress.org/support/topic-tag/invalid/)
 * [url](https://wordpress.org/support/topic-tag/url/)

 * 3 replies
 * 2 participants
 * Last reply from: [Raz @ Cloudinary](https://wordpress.org/support/users/razinary/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/ivalid-credentials/#post-13725057)
 * Status: resolved