Support » Plugin: PayPal Plus for WooCommerce » It’s not possible to change the order status after updating to version 2.0.0

  • Resolved Mariam Nahapetyan

    (@mnahapetyan)


    After updating to the new version 2.0.0 I have got the significant problem with woocommerce order status change and email notifications. I wanted today to inform the customer about processing the order by changing the order status and I was just redirected to the following page – see here screenshot. I was forced to use backwards button to go back to the shop. The message was not sent to the customer and there was no information about status change in the admin panel. I reverted back the previous version of the plugin. Could you please solve the problem. Thanks.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • I am having the same problem!
    Help needed …

    When I am trying to send any Mail through the shop it brings me to this page showing the email. The Email is not send then.

    • This reply was modified 7 months, 1 week ago by deltaray.
    Plugin Author Guido Scialfa

    (@wido)

    Hi @mnahapetyan and @deltaray could you give me more info about the order and steps to reproduce the issue and which version of WooCommerce/WordPress you’re running?

    Regarding the steps for example, Order is in process and you try to do the action Email invoice / Order status to customer?

    In my case, edit an existing order and resend the order confirmation for example.
    It will show you the order email which should be send but isn’t.

    Btw. I have reverted back to 1.1.1 during meantime

    • This reply was modified 7 months, 1 week ago by deltaray.
    Plugin Author Guido Scialfa

    (@wido)

    @deltaray Could you give me more info about what you changed and the WooCommerce/WordPress version?

    Habe das gleiche Problem.

    Woocommerce und WordPress sind auf aktuellem Stand.

    Auch ein Downgrade von WordPress als auch Woocommerce brachte keine Besserung.

    Einzige Möglichkeit ist derzeit das Inpsy Update nicht zu installieren und bei Version 1.1.1 zu bleiben.

    @guido Latest woocommerce and wordpress version of corse.

    Plugin Author Guido Scialfa

    (@wido)

    Hi @deltaray @klar1 @mnahapetyan,

    Thanks for your answers, I had a deeper look at the problem and seems this could be because of execution of frontend code in the context of admin.

    We are working on a fix.
    I’ll get you updated.

    In the meantime, do you are using plugins that allow you to change or modify billing, shipping or in general customers address fields from within the backend?

    These are the plugins I am using:

    WooCommerce
    WooCommerce Germanized
    WooCommerce PayPal Checkout Gateway
    WooCommerce PDF Invoices & Packing Slips
    PayPal PLUS for WooCommerce
    PayPal Ratenzahlung for WooCommerce
    DHL for WooCommerce

    Plugin Author Guido Scialfa

    (@wido)

    Hi @deltaray @klar1 @mnahapetyan,

    We are going to fix it in the next release soon.

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Hello @wido @deltaray @klar1 @mnahapetyan

    please update to the version 2.0.1. The problem should be solved

    Plugin Support Andreas W.

    (@aweissinpsyde)

    Da es den Anschein hat, dass Problem wurde mit der neuen Version behoben, werde ich dieses Ticket hier schliessen. Selbstverständlich kann weiterhin hierauf geantwortet oder eine Neues aufgemacht werden.

    Vielen Dank
    Andreas

Viewing 11 replies - 1 through 11 (of 11 total)
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