Forums » Plugin: WooCommerce PayPal Payments » It’s bad and risky (checkout stopped working entirely)

  • I installed it despite the bad reviews because it’s officially recommended by Woocommerce, but Oh my…

    The checkout stopped working, even when the users were selecting other payment options. And by “stopped working” I mean it just reloaded when the users clicked the buy button.

    The error in the console log was “PayPal order ID not found in meta”.
    I Googled it. It seems that it was not the firs time this plugin had the same error. This looks like a bad internal development/testing procedure.

    I contacted WooCommerce who contacted this plugin development team, and they sent me via email a new version of the plugin saying that they were aware of the error. This was 6 days later after a client reported the bug.

    That means that I would not have sales for 6 / 7 days. ¿Can you imagine that? (I, of course, moved to another plugin as fast as I could)

    Overall, by using it myself and considering the other reviews, this plugin should not exist. It’s dangerous because it’s messing with entrepreneurs’ income, stability and peace of mind.

    Install at your own risk.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Krystian

    (@inpsydekrystian)

    Hello @xpconversions

    Thank you for sharing your experience. We apologize for the inconvenience you faced with the WooCommerce PayPal Payments plugin. We want to assure you that the issue regarding the checkout process has been fixed.

    We understand the impact this had on your business, and we’re sorry for any disruption caused. Our team has taken steps to prevent such issues from happening again in the future.

    We appreciate your feedback as it helps us improve. If you have any further concerns or need assistance, please don’t hesitate to reach out.

    Kind regards,
    Krystian

    Thread Starter xpconversions

    (@xpconversions)

    Hello, today is March 26th. I left the review 1 month ago and now you say “you hope it’s fixed”? I have no idea, I uninstalled it and never installed it again. But if you check the latest comments (13 minutes, 16 minutes ago), you will notice that they are complaining about the same issue.
    So, it seems that no, it was not fixed. This plugin should not exist. It’s dangerous.

    Plugin Support Syde Krystian

    (@inpsydekrystian)

    Hello @xpconversions

    I left the review 1 month ago and now you say “you hope it’s fixed”? I have no idea

    I didn’t use that phrase.

    The error message “PayPal order ID not found in meta” can indeed be triggered by a variety of situations, not all of which are directly related to the problem you experienced.

    We value your input and are here to support our users. Even though it seems you might not change your mind, we’re open to discussing any concerns further.

    Kind regards,
    Krystian

    Thread Starter xpconversions

    (@xpconversions)

    The error message appeared only with your plugin, and it was not the first time that error occurred (because I googled it to see if I could find a solution on my end). In fact, if you check the latest reviews you will see that it’s reported again.

    Saying that the error “could be triggered by a variety of situations”, when you people sent me an update to my email acknowledging that it was in fact a development issue, makes you very unreliable.

    Either your process is not optimized, or there is no communication between your departments. Bottom line, it cannot be trusted, and the overall rating of this plugin proves the point as well.

    If you value my input, improve your development and testing process.

Viewing 4 replies - 1 through 4 (of 4 total)
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