iThemes Security plugin: Still locked out even if IP is on whitelist (1 post)

  1. Joy
    Posted 2 years ago #

    An editor in our office is still being locked out even though she is listed in the whitelist. This is the email notice I receive:

    A host, xxxxxx, and a user, , have been locked out of the WordPress site at http://www.hawaii.edu/news due to too many attempts to access a file that does not exist.

    Why doesn't the whitelist work? She is usually working in the dashboard in a post or making a change to an existing post and not trying to "access a file that does not exist".

    Can anyone help resolve this? Will there be an update to fix the whitelist as it doesn't seem to be working?

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