Title: iThemes Security
Last modified: August 30, 2016

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# iThemes Security

 *  Resolved [Karin100](https://wordpress.org/support/users/karin100/)
 * (@karin100)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/ithemes-security-4/)
 * Website is [http://www.yourpanamatours.com](http://www.yourpanamatours.com). 
   Using WP 4.2.4. Theme is Akita 2.1.9.1
    I had set up iThemes security and BUB
   and have been using both plug ins without issues until recently. As part of the
   security I added a word at the end of the wp login to replace wp-admin and have
   done this for quite a while now. Recently I was unable to log into the dashboard
   using my security word. I called Hostgator, then disabled all plug ins. I was
   able to re-enable all plug ins except for iThemes Security. Whenever I tried 
   reactivate iThemes Security, I would be unable to log into the wordpress dashboard
   at all. At the moment I am unable to back up using Hostgator either. I receive
   the following message when trying to back up using Hostgator: ——————————————————–[
   2015-08-10 16:10:53 -0500] pkgacct started. [2015-08-10 16:10:53 -0500] pkgacct
   version 10 – user : mwillis9 – tarball: 1 – target mysql : default – split: 0–
   incremental: 0 – homedir: 1 – mailman: 1 – archive version: 3 – running with 
   uid 0 [2015-08-10 16:10:53 -0500] pkgacct using ‘/usr/bin/gzip -6’ to compress
   archives [2015-08-10 16:10:53 -0500] pkgacct working dir : /home3/39392.BIN_ADMIN_CPANEL_BACKUP_PL__.
   ocaaCq9FZEqN8fGa.tmp/backup-8.10.2015_16-10-53_mwillis9 [2015-08-10 16:10:53 -
   0500] Could not remove directory /home3/39392.BIN_ADMIN_CPANEL_BACKUP_PL__.ocaaCq9FZEqN8fGa.
   tmp/backup-8.10.2015_16-10-53_mwillis9: No such file or directory [2015-08-10
   16:10:53 -0500] Hook denied execution of pkgacct: ! [ ! ] ***************************************************************[!][!]
   WARNING: Your account is TOO LARGE (Over 10gb) for cPanel backups. Please contact
   [support@hostgator.com](https://wordpress.org/support/topic/ithemes-security-4/support@hostgator.com?output_format=md)[!][!]***************************************************************[!]
   block_curr 15634468 block_soft 1023998976 block_hard 1023998976 block_timelimit
   0 inode_curr 7817 inode_soft 0 inode_hard 0 inode_timelimit 0 Backup failed: 
   pkgacctfile was not found! Hopefully someone can help me.
 * [https://wordpress.org/plugins/better-wp-security/](https://wordpress.org/plugins/better-wp-security/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [dwinden](https://wordpress.org/support/users/dwinden/)
 * (@dwinden)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/ithemes-security-4/#post-6446467)
 * If it exists delete the away_mode.confg file in the wp-content/uploads/ithemes-
   security folder. When the **Away Mode** feature is active it will redirect you
   to the home page during away mode hours. Not sure whether this actually applies
   for your env.
    Wasn’t able to filter this info from your problem description.
   Check it anyway.
 * Talk to Hostgator about the backup issue. That issue has probably nothing to 
   do with the iTSec plugin.
 * dwinden
 *  Thread Starter [Karin100](https://wordpress.org/support/users/karin100/)
 * (@karin100)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/ithemes-security-4/#post-6446620)
 * Dwinden,
    Thank you so much for your help, I deleted the away_mode.config file
   and that did the trick. I appreciate it so much. Karin

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘iThemes Security’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=2980272)
 * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Karin100](https://wordpress.org/support/users/karin100/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/ithemes-security-4/#post-6446620)
 * Status: resolved