Title: Items not syncing Last modified: January 28, 2024 --- # Items not syncing * Resolved [kzlee](https://wordpress.org/support/users/kzlee/) * (@kzlee) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/) * Hello, * I downloaded the extension a few weeks ago and everything seems to be running on our site. I’ve checked connections using [ ](https://example.com/wp-admin/admin.php?page=connection-test-admin-page) [https://example.com/wp-admin/admin.php?page=connection-test-admin-page](https://example.com/wp-admin/admin.php?page=connection-test-admin-page). However, when I try to sync products, I get this message: “Error submitting products to Google: Google Merchant Center has not been set up correctly. Please review your configuration.” Our products have never synced. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fitems-not-syncing%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17379631) * Hi [@kzlee](https://wordpress.org/support/users/kzlee/), * The error message says everything. Could you please follow these steps to disconnect and reconnect your Google Merchant Center account: - Go to [https://example.com/wp-admin/admin.php?page=connection-test-admin-page](https://example.com/wp-admin/admin.php?page=connection-test-admin-page)( replace example.com with your domain name) - Under Merchant Center, click MC Disconnect - Under Google Account, click Disconnect Google Account - Under Jetpack, click Disconnect Jetpack (If you have installed it) * Next, go to **Marketing > Google Listings & Ads** and set up the connection again. * If the issue persists, please share the following with us: - Share a copy of any fatal error log found under **WooCommerce → Status → Logs**. [Mozilla Community Pastebin](https://paste.mozilla.org/) can be used to share the log with us. - Share a screenshot of your product feed tab found under Marketing > Google Listings & Ads > Product Feed. Snipboard.io can be used to share screenshots easily. * Let us know how that goes. Looking forward to helping you. * Thread Starter [kzlee](https://wordpress.org/support/users/kzlee/) * (@kzlee) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17391879) * Hi Shameem, Thanks for your reply. I’m pretty new to this. I followed your instructions up to disconnect Jetpack. I find that I can’t. This error message shows up, * “Cannot disconnect Jetpack connection as there are other plugins using it: google- listings-and-ads, woocommerce-payments, woocommerce-services, woocommerce. Please disconnect the connection using My Jetpack.” * But I can’t find My Jetpack in plugins or within woocommerce. I don’t have the My Jetpack or woocommerce services plugins. Just woocommerce and woocommerce payments. * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17393963) * Hi there [@kzlee](https://wordpress.org/support/users/kzlee/) 👋 * No worries, we’re happy to pace this to your preference. Let’s start with this bit, of the message: * > I can’t find My Jetpack in plugins or within woocommerce. I don’t have the > My Jetpack or woocommerce services plugins. Just woocommerce and woocommerce > payments. * My Jetpack is available as soon as you install the Jetpack plugin. Feel free to [find out more about it, at the document linked here](https://jetpack.com/support/getting-started-with-jetpack/my-jetpack/). * That said, Jetpack can be installed alongside Google Listings & Ads to add additional security, performance, and marketing tools to your site. It will use the same WordPress.com connection as Google Listings & Ads, so there’s no need to connect it separately. * Then, please follow these steps to disconnect and reconnect your Google Merchant Center account: - Go to [https://example.com/wp-admin/admin.php?page=connection-test-admin-page](https://example.com/wp-admin/admin.php?page=connection-test-admin-page)( replace example.com with your domain name) - Under Merchant Center, click MC Disconnect - Under Google Account, click Disconnect Google Account - Under Jetpack, click Disconnect Jetpack (If you have installed it) * Next, go to **Marketing > Google Listings & Ads** and set up the connection again. * I hope that helps! Let us know how it goes. - This reply was modified 2 years, 3 months ago by [anastas10s](https://wordpress.org/support/users/anastas10s/). Reason: typo; added clarification - This reply was modified 2 years, 3 months ago by [anastas10s](https://wordpress.org/support/users/anastas10s/). Reason: typo * Thread Starter [kzlee](https://wordpress.org/support/users/kzlee/) * (@kzlee) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17400212) * Hi, * I’ve followed the instructions above, disconnected Jetpack and set up connection through **Marketing > Google Listings & Ads**. The problem persists. I still get this message  “Error submitting products to Google: Google Merchant Center has not been set up correctly. Please review your configuration.” * There are no fatal error logs and I don’t have a product feed tab under under Marketing > Google Listings & Ads because the items haven’t synced. I just have the set up page (Start listing products). * Karen * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17400233) * Hey, [@kzlee](https://wordpress.org/support/users/kzlee/)! Thank you for trying. * Please share with us the System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support so we can take a closer look on your website and see what might be causing this issue. * Looking forward to your reply. * Have a wonderful day! * Thread Starter [kzlee](https://wordpress.org/support/users/kzlee/) * (@kzlee) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17400259) * ```wp-block-code ` WordPress Environment WordPress address (URL): https://fraserriverdiscovery.org Site address (URL): https://fraserriverdiscovery.org WC Version: 8.5.2 REST API Version: ✔ 8.5.2 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.1.27 PHP Post Max Size: 8 MB PHP Time Limit: 3600 PHP Max 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John Godley – 5.4.2 Tabs Responsive: by wpshopmart – 2.4.3 WooPayments: by Automattic – 7.1.0 WooCommerce PayPal Payments: by WooCommerce – 2.5.2 WooCommerce Shipping & Tax: by WooCommerce – 2.4.2 WooCommerce: by Automattic – 8.5.2 Wordfence Security: by Wordfence – 7.11.1 WP Umbrella: by WP Umbrella - Backup & Manage WordPress – 2.13.3 WP Mail SMTP: by WP Mail SMTP – 3.11.1 Wp Maximum Upload File Size: by CodePopular – 1.1.1 Inactive Plugins (7) Advanced iFrame custom folder: by Michael Dempfle – 1.0 Increase Maximum Upload File Size: by Imagify – 2.0.4 Post SMTP: by Post SMTP – 2.8.11 Print, PDF & Email by PrintFriendly: by Print PDF & Email by PrintFriendly – 5.5.2 Search & Replace: by Inpsyde GmbH – 3.2.1 Social Media and Share Icons (Ultimate Social Media): by UltimatelySocial – 2.8.7 WP File Manager: by mndpsingh287 – 7.2.2 Must Use Plugins (3) ManageWP - Worker Loader: by GoDaddy – WP Umbrella: by WP Umbrella – 1.0.0 _WPHealthHandlerMU.php: by – Settings API Enabled: ✔ Force SSL: – Currency: CAD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #7386 - /shop/ Cart: #7387 - /cart/ Checkout: #7388 - /checkout/ My account: #7389 - /my-account/ Terms and conditions: ❌ Page not set Theme Name: Hellen Version: 1.3.8 Author URL: https://themeforest.net/user/withemes/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: hellen/woocommerce/loop/loop-end.php hellen/woocommerce/loop/loop-start.php WooPayments Version: 7.1.0 Connected to WPCOM: Yes WPCOM Blog ID: 224377761 Account ID: ❌ Not connected Logging: Disabled WooCommerce PayPal Payments Onboarded: ✔ Shop country code: CA WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: – Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-02-05 22:46:35 -08:00 Options: ✔ Notes: 82 Onboarding: completed MailPoet Sending Method: PHPMail Send all site's emails with: Default WordPress sending method Task Scheduler method: Action Scheduler Cron ping URL: https://fraserriverdiscovery.org?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler Complete: 7,752 Oldest: 2024-01-29 18:10:44 +0000 Newest: 2024-02-05 18:07:55 +0000 Failed: 5 Oldest: 2023-11-30 21:07:50 +0000 Newest: 2023-12-27 23:39:53 +0000 Pending: 6 Oldest: 2024-02-05 18:09:55 +0000 Newest: 2024-02-06 17:47:50 +0000 Status report information Generated at: 2024-02-05 10:10:19 -08:00 ` ``` * [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * (@carolm29) * [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17400374) * Hey, [@kzlee](https://wordpress.org/support/users/kzlee/)! Thank you! * Things seem okay on the report. Can you please run a conflict test to see if another plugin is causing this issue? * To test, you’ll first want to change the theme on your site to Storefront, then check to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you. * If changing the theme doesn’t help, you’ll want to deactivate all plugins except for WooCommerce and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from. * — Be sure you have a good backup in place of your full site and database. You can ask your host for backup functionality or you can consider using a service like **[Jetpack](https://jetpack.com/)**. If something goes wrong, you will be able to restore it. * — Also, you can consider using a plugin like **[Health Check & Troubleshooting](https://wordpress.org/plugins/health-check/)**. This is a plugin developed by the WordPress community and it is helpful to disable plugins without affecting your current site visitors. * — It is important to consider as well a staging functionality in case you would not like to touch your production site (you can ask your host if they offer this service), or you can use **[WP Staging](https://wordpress.org/plugins/wp-staging/)** for quickly spinning up a new test site. * You can find more about this in this **[guide](https://woo.com/document/woocommerce-self-service-guide/)**. * Please let us know about your findings. * Looking forward to your reply. * Have a wonderful day! Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Items not syncing’ is closed to new replies. * ![](https://ps.w.org/google-listings-and-ads/assets/icon.svg?rev=2775988) * [Google for WooCommerce](https://wordpress.org/plugins/google-listings-and-ads/) * [Frequently Asked Questions](https://wordpress.org/plugins/google-listings-and-ads/#faq) * [Support Threads](https://wordpress.org/support/plugin/google-listings-and-ads/) * [Active Topics](https://wordpress.org/support/plugin/google-listings-and-ads/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/google-listings-and-ads/unresolved/) * [Reviews](https://wordpress.org/support/plugin/google-listings-and-ads/reviews/) * 8 replies * 4 participants * Last reply from: [carolm29 (woo-hc)](https://wordpress.org/support/users/carolm29/) * Last activity: [2 years, 3 months ago](https://wordpress.org/support/topic/items-not-syncing/#post-17400374) * Status: resolved