items are missing from the cart

  • Resolved vagnerdantas

    (@vagnerdantas)


    2 years, 4 months ago

    Good morning,
    I installed the Kangu plugin to make shipping calculations, but in some orders some items are missing from the cart, could you help me how to solve this problem?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Juan G. (woo-hc)

    (@judagutor)

    2 years, 4 months ago

    Hi @vagnerdantas!

    It sounds like this could be a conflict with your theme or with the Kangu plugin.

    To be sure, please perform a full conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and repeating the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    I hope this helps!

    Juan G. (woo-hc)

    (@judagutor)

    2 years, 4 months ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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