• Resolved cyril340

    (@cyril340)


    Hi, I’am getting this error in woocommerce/status/logs, how should i fix it ?

    2022-01-24T04:36:39+00:00 DEBUG 
    ====Stripe Version: 6.0.0====
    ====Start Log====
    Incoming webhook failed validation: {
      "id": "evt_1KLKIEHSXAYn9jxUN9igq1D7",
      "object": "event",
      "api_version": "2020-08-27",
      "created": 1642998998,
      "data": {
        "object": {
          "id": "balance_change_from_activity.itemized.2",
          "object": "reporting.report_type",
          "data_available_end": 1642982400,
          "data_available_start": 1634680800,
          "default_columns": [
            "balance_transaction_id",
            "created_utc",
            "available_on_utc",
            "currency",
            "gross",
            "fee",
            "net",
            "reporting_category",
            "description"
          ],
          "livemode": false,
          "name": "Itemized balance change from activity",
          "updated": 1642998886,
          "version": 2
        }
      },
      "livemode": false,
      "pending_webhooks": 1,
      "request": {
        "id": null,
        "idempotency_key": null
      },
      "type": "reporting.report_type.updated"
    }
    ====End Log====

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hi @cyril340

    Thanks for sharing the error logs.

    In order to check your configuration and assist you further, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thread Starter cyril340

    (@cyril340)

    
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    ### Status report information ###
    
    Generated at: 2022-01-24 09:51:56 +01:00
    

    Hi @cyril340

    Thanks for sharing the System Status Report.

    The setup is quite low on the WP memory limit. 200MB is allocated while on our server requirements, we recommend a minimum of 256MB.

    I would recommend requesting your host to increase this limit for you to meet the minimum requirement. Alternatively, if you’re comfortable doing it on your own, here’s a guide you can follow – https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/.

    Once done, if the issue still persists, please provide a screenshot of the error. We recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Thread Starter cyril340

    (@cyril340)

    Hi, I increased the memory to 2000 MB. I don’t have errors on the frontend, only in the log which seems to be generated once a day, should I wait until tomorrow or is there a way to regenate a new log entry

    Hi there,

    Incoming webhook failed validation: This is related to the site’s webhook secret, it looks like it is not correct.

    "livemode": false,: It looks the site is in Test mode no live mode.

    Can you please check if your site is in live mode?

    Is possible there is a live Webhook Secret on the site, but the site is still in test mode?

    Let us know.

    Thread Starter cyril340

    (@cyril340)

    Hi, I have just made a purchase with my credit card, payement is showing in woocommerce/orders as well as in my stripe dashboard, not sure why i get the error in the log

    Plugin Support Joao D – a11n

    (@johnlud)

    Hi @cyril340

    I would like to take a close look at the information you are giving us.

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    • This reply was modified 2 years, 2 months ago by Joao D - a11n.
    Thread Starter cyril340

    (@cyril340)

    Hi Joao D – a11n, I just opened a ticket with the link to this thread

    @cyril340

    Thanks for letting us know.

    If you have further questions, kindly respond in the tickets

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Itemized balance change from activity error’ is closed to new replies.