Title: ITEM_TOTAL_MISMATCH error message Last modified: April 7, 2022 --- # ITEM_TOTAL_MISMATCH error message * Resolved [oldpixelpusher](https://wordpress.org/support/users/oldpixelpusher/) * (@oldpixelpusher) * [4 years, 2 months ago](https://wordpress.org/support/topic/item_total_mismatch-error-message/) * My client is reporting some customers get the following message when trying to purchase the linked product: ITEM_TOTAL_MISMATCH Should equal sum of unit_amount* quantity) across all items for a given purchase_unit * I can’t replicate the issue and at times, orders for the product go through. Unfortunately, this has been a recurring issue. Other products work fine. Any ideas? * ``` ### WordPress Environment ### WordPress address (URL): https://keepemcrawling.com Site address (URL): https://keepemcrawling.com WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: ❌ 5.9.2 - There is a newer version of WordPress available (5.9.3) WP Multisite: – WP Memory Limit: 128 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Flywheel/5.1.0 PHP Version: 7.4.28 PHP Post Max Size: 300 MB PHP Time Limit: 180 PHP Max Input Vars: 8000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.7.36-google Max Upload Size: 300 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp_ezhj8x7e3z_ Total Database Size: 120.48MB Database Data 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: DiviChild Version: 1.0 Author URL: Child Theme: ✔ Parent Theme Name: Divi Parent Theme Version: 4.16.0 Parent Theme Author URL: http://www.elegantthemes.com WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ ### Action Scheduler ### Complete: 1,797 Oldest: 2022-03-08 14:52:35 -0600 Newest: 2022-04-06 19:50:28 -0500 Pending: 2 Oldest: 2022-04-06 20:50:28 -0500 Newest: 2022-04-06 20:50:28 -0500 ### Status report information ### Generated at: 2022-04-06 20:48:22 -05:00 ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fitem_total_mismatch-error-message%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * [Mirko P.](https://wordpress.org/support/users/rainfallnixfig/) * (@rainfallnixfig) * [4 years, 2 months ago](https://wordpress.org/support/topic/item_total_mismatch-error-message/#post-15534673) * Hi [@oldpixelpusher](https://wordpress.org/support/users/oldpixelpusher/), * Did your customers provide information at what point and what steps they took before receiving that error message? It sounds like this is coming from PayPal and the two PayPal plugins I can see installed on your site are these ones: * ``` WooCommerce PayPal Payments: by WooCommerce – 1.7.1 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3 ``` * Make sure you enable only one of those in order to collect payments through PayPal. In case the problem recurs and there are further reports I would suggest reaching out to us on this forum: * – WooCommerce PayPal Payments: [https://wordpress.org/support/plugin/woocommerce-paypal-payments/](https://wordpress.org/support/plugin/woocommerce-paypal-payments/). * Just so you know, this forum is specific for the WooCommerce core plugin. * Cheers. * Thread Starter [oldpixelpusher](https://wordpress.org/support/users/oldpixelpusher/) * (@oldpixelpusher) * [4 years, 2 months ago](https://wordpress.org/support/topic/item_total_mismatch-error-message/#post-15538730) * Thanks for the response Mirko. I was able to replicate the problem tonight. I only have the WooCommerce PayPal Payments plugin activated. * More info…after billing details are provided and you click a payment method ( PayPal, Venmo, or Debit or Credit Card), then the message appears. It’s only this product…unfortunately it is one of my client’s best sellers. We’ve recreated the product and that didn’t even work. * I did find if you add another item in the cart with the troublesome item, it seems to work. The whole thing is strange. If you have any other suggestions, please let me know. I will reach out to the other recommended forum. * [Igor H](https://wordpress.org/support/users/ihereira/) * (@ihereira) * [4 years, 2 months ago](https://wordpress.org/support/topic/item_total_mismatch-error-message/#post-15539637) * Hello, * Thanks for sharing these additional details. * As a general recommendation, you can update the version of your WordPress, you can follow the instructions in this [tutorial](https://www.wpbeginner.com/beginners-guide/ultimate-guide-to-upgrade-wordpress-for-beginners-infograph/) to do so. * Since the issue is being handled in this forum thread: [https://wordpress.org/support/topic/item_total_mismatch-error-message-2/](https://wordpress.org/support/topic/item_total_mismatch-error-message-2/) * I’m going to mark this one as resolved, be sure to open a new thread if you have any other questions. * Best. Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘ITEM_TOTAL_MISMATCH error message’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 3 participants * Last reply from: [Igor H](https://wordpress.org/support/users/ihereira/) * Last activity: [4 years, 2 months ago](https://wordpress.org/support/topic/item_total_mismatch-error-message/#post-15539637) * Status: resolved