Support » Plugin: WooCommerce PayPal Powered by Braintree Payment Gateway » Item description empty – paypal payment

  • Resolved thibotus01



    Why the item description / order detail is empty in the paypal payment page? As well in the confirmation email.

    Can’t find the reason why… It’s physical item I’m selling.

    Thank you, Thibault

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  • Plugin Support Melinda


    Automattic Happiness Engineer

    Hi there!

    We’ll need to take a closer look at your site in order to help you with this. Please open a ticket by going to, then click on Support > Helpdesk > Create a ticket > Free plugins.. Please make sure to include a temporary Administrator username and password with your message, so that our team can take a look at your site.

    WooCommerce Happiness Engineer

    Plugin Contributor Zandy Ring


    Automattic Happiness Engineer

    Hey Thibault!

    We spoke the other day 🙂

    So I chatted with the developers, and it looks like the PayPal transaction description is limited to 127 characters overall, which wouldn’t work for many product names, or if you have more than one product. They are going to look at tackling this in the future, but it’s not something that’s a priority right now.


Viewing 2 replies - 1 through 2 (of 2 total)
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