It worked, then it didn’t. Uninstall doesn’t work?

  • leadonline604

    (@leadonline604)


    1 year, 4 months ago

    It was working and improved my website, then I loaded it a few days later and it was causing server response time delay. (Guessing it’s because the larger cache?)

    Anyways, I then tried to trouble shoot and deactivate and uninstall it, and it broke my website and caused a critical error.

    I cannot delete any of the files now, it just keeps giving me “permission denied” errors as if it’s currently in use, even though I deactivated and removed the plugin.

    I had to add the plugin back to get access to my back end, and I have no idea how to remove it now with the permission denied issues.

    The plugin is good, setup wizard is great.. just be warned that you should not test various features or try to remove it. The uninstall process is not developed or accurate.

    Considering most developers will cross test the features and whatever, I think the uninstall process should be reconsidered.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    1 year, 4 months ago

    Hello @leadonline604

    First of all, I am sorry about the issues you are experiencing.
    The uninstallation process is clean, however, it also depends on the hosting environments.
    After I saw your review, I tested this multiple times, and every time after the uninstallation of the W3TC, all files, and folders including the .htaccess rules are removed completely.
    You also need to take into account possible conflict with some other caching solution onr custom rules that may be added to your .htaccess/nginx.conf.
    Please make sure to manually delete the following wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – db.php (if exists)
    – upgrade folder
    – delete the w3-total-cache folder in wp-content/plugins/ (if exists)

    Let me know if the issue persists and if there is any way I can assist you with the configuration.

    Thanks!

Viewing 1 replies (of 1 total)
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