“It took longer than expected for the system to respond” Google Ads

  • Resolved ymagro

    (@ymagro)


    1 year, 11 months ago

    Hi there!

    I’m repeteatly having this stubborn issue: “It took longer than expected for the system to respond” when trying to bind my Google Ads account (and after completing the billing details) to the Google Listing & Ads plugin on Woocommerce.

    I talked to the Google Ads support and they say they can’t do anything as it’s a plugin-end issue, and I don’t have any problems to the bank I’m adding the account to.

    Could it be a matter of having the same bank details to another Google Ads account?

    I also tried to use the same Google Ads account. Everything works fine, except I’m always logged out in the plugin from the Google Merchant Center and I can’t tell if the ads are running or not. I have to log in everytime.

    Note: I’m using Google Listing & Ads on another Woocommerce website which works just fine; I never get signed out from there and the plugin just does good. I thought this might create the issue? Using the plugin on 2 different sites with the same Google credentials?

    Best regards,
    E.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter ymagro

    (@ymagro)

    1 year, 11 months ago

    Can someone please offer me support for this issue? I can’t get the plugin working correctly

    nicw.a11n

    (@nicw)

    1 year, 11 months ago

    Hi @ymagro

    “It took longer than expected for the system to respond” when trying to bind my Google Ads account

    This sounds as if a time-out is occurring, and this may be due to the server settings on the host which is failing to make the connection. Are the two sites running on the same host and are they running the same security, firewall and caching setups?

    Could it be a matter of having the same bank details to another Google Ads account?

    I do not believe so.

    If working through your caching and security options that might be interfering with your connection does not help, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

Viewing 2 replies - 1 through 2 (of 2 total)
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