• Resolved developer

    (@moghimi)


    Hi, I added this plugin in my CF7 form but when I tried to save a voice message it took too long to upload the recording message and enable the Submit button. I checked the code and I found that the issue is because it tries to send the audio in Wave format, not MP3!

    Could you please check this issue?

    Regards

    • This topic was modified 1 month, 2 weeks ago by developer.
Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    It saves the file as mp3 and NOT wav. Please double check the email link and send us a screenshot if that is not the case. Also, make sure you have the latest version of the plugin. It used to be wav a long time ago. If the issue persists, please share the page link where you added the contact form.

    Thank you!

    Thread Starter developer

    (@moghimi)

    Hi, thanks for your response. Actually I installed it 3 days ago and I just checked, it is the latest (3.5.0).

    Yes, I know that the email link is a mp3 file, but I’m talking about the time that the plugin wants to save the record to the server. By the way, if you say that it sends the record as mp3 files, so why does it take too long to send a file with only less than 10 seconds in length?

    Plugin Author QuantumCloud

    (@quantumcloud)

    Thanks for the details. We are checking why it is taking so long and trying to find a solution.

    Thank you

    Thread Starter developer

    (@moghimi)

    Hi,

    Do we have any updates on this?

    Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    We released a new version and added an option in the settings to save the audio in different formats. Please upgrade and check again now.

    Thank you!

    Thread Starter developer

    (@moghimi)

    Hi, Thank you for your update.

    I checked but I faced an issue when I pressed “Stop & Save” button:

    cf7_frontend.js?ver=1.0.0:159 Uncaught ReferenceError: recorder is not defined
        at HTMLButtonElement.<anonymous> (cf7_frontend.js?ver=1.0.0:159:5)
        at HTMLDocument.dispatch (jquery.min.js?ver=3.7.1:2:40035)
        at v.handle (jquery.min.js?ver=3.7.1:2:38006)
    • This reply was modified 1 month, 1 week ago by developer.
    Plugin Author QuantumCloud

    (@quantumcloud)

    Can you please share the page link where you add the contact form?

    Thanks

    Thread Starter developer

    (@moghimi)

    Sure, please let me know when you received the link.

    • This reply was modified 1 month, 1 week ago by developer.
    Plugin Author QuantumCloud

    (@quantumcloud)

    Thanks. You can delete the link now. Releasing new version soon.

    Plugin Author QuantumCloud

    (@quantumcloud)

    We released a new version. Please upgrade and check after clearing the browser cache.

    Thank you!

    Thread Starter developer

    (@moghimi)

    Perfect👌

    One more thing, it would be nice if we have a progress to show the end users that the component is uploading the message when they click on “Stop & Save”.

    Thank you

    Plugin Author QuantumCloud

    (@quantumcloud)

    You are welcome! We will try to add a progress bar ASAP.

    Btw, if you found our efforts useful, please leave the plugin a great rating on the WordPress site. It can really help and inspire us. You can do that from here: https://wordpress.org/support/plugin/voice-widgets/reviews/?filter=5

    Many thanks in advance!

Viewing 12 replies - 1 through 12 (of 12 total)
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