It stopped working after adding a short code

  • Resolved monika064

    (@monika064)


    5 years ago

    It stopped working in the most crucial moment 🙁 I added a [stars_rating_avg] shortcode to a page that had 5 ratings to see what it looks like and now it no longer shows the ratings and there is no option to leave a rating. I deleted the short code because it didn’t work anyway but the ratings are still not there. I cleared the browser cookies. Can you fix this somehow? I just sent a newsletter to my subscribers asking for a rating and there is no rating option on the page anymore…

    • This topic was modified 5 years ago by monika064.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter monika064

    (@monika064)

    5 years ago

    Ok, I found out what the issue is. When I switch to old editor, I have a box to check to allow Stars Ratings. And then it works. But when I switch to my default new WordPress editor, it stops working again. So I guess the plugin is not compatible with the new editor, although it did work until I added a [stars_rating_avg] shortcode.

    I switched to an old editor now and it’s working but I need this plugin to work on a new editor because now my “Buy” button is not showing when I am on the old editor so people can’t make a purchase.

    • This reply was modified 5 years ago by monika064.
    Plugin Author Fahid Javid

    (@fahidjavid)

    5 years ago

    Hi there,

    I will look into it and get back to you as soon as possible.

    Thanks,

    Fahid

    Thread Starter monika064

    (@monika064)

    5 years ago

    Ok, thank you.

    Plugin Author Fahid Javid

    (@fahidjavid)

    5 years ago

    Hi @monika064,

    I have tested the Stars Rating shortcode in the new editor Gutenberg and it worked fine for me.

    Also, there is a new plugin update. So, upgrade this plugin on your site to avail new features.

    In case you still face any issue then get in touch with me directly through my site contact form here: https://www.fahidjavid.com/contact/

    Thanks,

    Fahid

    Thread Starter monika064

    (@monika064)

    5 years ago

    OK.

    • This reply was modified 5 years ago by monika064.
Viewing 5 replies - 1 through 5 (of 5 total)
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