It seems postcode/ zip is needed

  • Resolved docmartinhk

    (@docmartinhk)


    1 year, 3 months ago

    I have a store in Hong Kong, which does not have postcodes.

    Just had customer with failed payment attempts, with 2 credit cards.

    I tried test mode; also failed, with message about inadequate information. Test card numbers were all filled in. Address ok; except postcode field blank.

    Postcode/ zip supposedly optional; but when I added 000000 as per HK in such cases, the tests with a couple of credit cards worked just fine.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter docmartinhk

    (@docmartinhk)

    1 year, 3 months ago

    I alerted the customer, and Hey Presto! – her order worked just fine when filled in the postcode/ zip code info.

    anastas10s

    (@anastas10s)

    1 year, 3 months ago

    👋 hey @docmartinhk

    Thanks for reaching out about this. Let’s troubleshoot it together!

    From what I gather, both WooPayments and Hey Presto! functionality is required at the store’s Checkout. Correct?

    Could you please provide us with a screenshot so that we can see what you are describing?

    If you don’t already have a screenshot service installed, here are a few free options:

    https://snipboard.io
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    http://getcloudapp.com/
    http://awesomescreenshot.com/
    There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

    Additionally, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?

    Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

    We await your response to better assist you.

    Thread Starter docmartinhk

    (@docmartinhk)

    1 year, 3 months ago


    By Hey Presto, I meant just do this, and problem solved, just like that.

    No, what’s needed is something in the postcode / zip code box.

    I have a screenshot on my computer, can’t see how to upload it.

    • This reply was modified 1 year, 3 months ago by docmartinhk.
    Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 3 months ago

    Hi @docmartinhk,

    Bahaha, are you an AI bot?!

    My colleague is indeed a living, breathing human, not an AI bot. He breathes in oxygen and needs food to survive, just like the rest of us. 😁😁 (Just kidding, don’t take it seriously)

    No, what’s needed is something in the postcode / zip code box.

    Did you encounter the “Invalid or missing payment details. Please ensure the provided payment method is correctly entered.” error when you tried to place an order without including a postcode?

    I ran a test on my site and experienced the same issue. The same error popped up when I tried to place an order without a postcode. However, when I entered a random value like 0000 in the postcode field, the order went through without a hitch.

    This is puzzling because the postcode field is optional, so this error isn’t something we’d expect to see.

    Looks like you’ve found a bug! We rely on our users (that’s you) to help us spot bugs, so we appreciate it if you could take the time and create a bug report about it here. So our developer can check it and provide further insights.

    Feel free to write back to us if we can help you with anything else, and have a great day!

    Thread Starter docmartinhk

    (@docmartinhk)

    1 year, 3 months ago

    Thanks Shameen; and apologies to Pepe, I’ve edited above [so many fake accounts trying friend requests on Facebook, I wonder at times!]

    Yes, seems like a bug; for the time being, I’ve added a note to my checkout page about postcode / zip not being optional. In many places, it’s just normal to add this code, so the bug might pass unnoticed.

    I’ll add a bug report, tomorrow probably; late now in HK.

    Thanks! Hope you too have a great day.

    Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 3 months ago

    Hi @docmartinhk,

    Your temporary solution of adding a note to your checkout page is a great idea!

    We understand that it’s normal to include the postal code in many places, so this issue might go unnoticed. Your feedback is invaluable, and we look forward to your bug report.

    Don’t hesitate to ask if you encounter any other issues or have any questions. We’re here to help!

    Have a wonderful day in Hong Kong.

    Plugin Support Shameem – a11n

    (@shameemreza)

    1 year, 2 months ago

    Hi @docmartinhk,

    I’m marking this topic as “resolved” due to recent inactivity. If more assistance is needed, feel free to post back here or open a new topic.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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