It looks like a simple scam

  • kumpicki

    (@kumpicki)


    1 month ago

    I am 100% sure that the manufacturer of this plugin has completely stopped developing their product and does not offer any support. We wanted to have more subscribers on mailing lists so we bought the premium version and everything stopped working after uninstalling the premium version the emails are still stopped. So we spent money and instead of increasing the number of possible addresses for sending we received a gift of blocked sending.
    Support is non-existent!!!! They simply do not respond to emails and absolutely nothing happens, so we reduced the mailing list again to send it as part of the free account. But unfortunately it remains blocked as well!!! No words when it comes to support, probably the worst plugin I have ever dealt with and on top of that a paid one

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  • Plugin Support Ojoma a11n

    (@geraltrivia)

    1 month ago

    Hello there @kumpicki ,

    I’m truly sorry to hear about your experience with MailPoet. We never want our customers to feel unsupported, and I’d love to help resolve the issues you’re facing as quickly as possible.

    Since you’re a premium user, I encourage you to reach out to us directly through our priority support form for paying customers so we can investigate and assist you:

    MailPoet Premium Support Form

    We’re committed to making sure your sending is working as expected, and we’d love the opportunity to turn this situation around for you. Looking forward to hearing from you!

Viewing 1 replies (of 1 total)
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