Title: it is showing error Last modified: April 18, 2018 --- # it is showing error * Resolved [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/) * Hi * I am using your plugin but it is showing the error given below :- * “Sorry, an error occurred while processing your request. We are working to fix it as soon as we can.” * Please help me asap. * Thanks Viewing 15 replies - 1 through 15 (of 21 total) 1 [2](https://wordpress.org/support/topic/it-is-showing-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/it-is-showing-error/page/2/?output_format=md) * Plugin Author [Paul Kevin](https://wordpress.org/support/users/rixeo/) * (@rixeo) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193815) * Hello [@shekhar777243](https://wordpress.org/support/users/shekhar777243/), * Could you confirm if the error is from PesaPal iframe or the plugin? * Thanks * Thread Starter [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193910) * It is from the woo commerce plugin , i have integrated. * please see the link and select pesapal gateway :- * after submitting you will be redirected to another page showing the error. * Thanks - This reply was modified 8 years ago by [shekhar777243](https://wordpress.org/support/users/shekhar777243/). - This reply was modified 8 years ago by [shekhar777243](https://wordpress.org/support/users/shekhar777243/). - This reply was modified 8 years ago by [shekhar777243](https://wordpress.org/support/users/shekhar777243/). * Plugin Author [Paul Kevin](https://wordpress.org/support/users/rixeo/) * (@rixeo) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193926) * Please check your API details and reference this [http://developer.pesapal.com/forum/2-pesapal-integration/1657-sorry-an-error-occurred-while-processing](http://developer.pesapal.com/forum/2-pesapal-integration/1657-sorry-an-error-occurred-while-processing) * Thread Starter [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193965) * AS I TOLD , I AM USING PLUGIN SO I HAVEN’T CHANGED ANYTHING . * i HAVE CHECKED MY CREDIENTIALS TWICE , BUT NOT ABLE TO RESOLVE THE ISSUE. * I HAVE CHECKED MY Pesapal Demo Consumer Key AND PESAPAL SECRET KEY BOTH ARE CORRECT. * Plugin Author [Paul Kevin](https://wordpress.org/support/users/rixeo/) * (@rixeo) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193968) * Hello, * The plugin is a gateway to PesaPal. The error is from PesaPAl. I can only advise you on what I can do and what I know. Please check your credentials and check with PesaPal. I do not work for PesaPal nor am I affiliated with PesaPal * Thread Starter [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193972) * Hello Paul, * Not an issue , is there any other settings you have in mind that i need to do to make it run properly. * Thanks for help though. * Pesapal has a very poor support they don’t reply for weeks, i don’t know how their service is running. * Plugin Author [Paul Kevin](https://wordpress.org/support/users/rixeo/) * (@rixeo) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193980) * Hello [@shekhar777243](https://wordpress.org/support/users/shekhar777243/), * That is correct, but I am working on a service that will make the PesaPal integration better. If you are interested I can send you an invite. It will be on another plugin also. * Thread Starter [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10193983) * Yes, please . * Thread Starter [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10194103) * I am wondering if you can check if this plugin works with the latest version of wordpress and woo commerce ? and with sandbox account. * Plugin Author [Paul Kevin](https://wordpress.org/support/users/rixeo/) * (@rixeo) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10194107) * Will check today and let you know 🙂 * Thread Starter [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10194166) * ok - This reply was modified 8 years ago by [shekhar777243](https://wordpress.org/support/users/shekhar777243/). - This reply was modified 8 years ago by [shekhar777243](https://wordpress.org/support/users/shekhar777243/). * Plugin Author [Paul Kevin](https://wordpress.org/support/users/rixeo/) * (@rixeo) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10194191) * Is there any js conflict causing the iframe not to load? * Thread Starter [shekhar777243](https://wordpress.org/support/users/shekhar777243/) * (@shekhar777243) * [8 years ago](https://wordpress.org/support/topic/it-is-showing-error/#post-10194213) * Loading failed for the