Support » Plugin: Embed Any Document » It is necessary to refresh the page at least 3 times

  • Resolved dogukan12

    (@dogukan12)


    I have been using the plugin for 4 years. I have tens of thousands of visitors a day. The subject I get most complaints about is white page. I even put a warning to refresh the page. But sometimes it is necessary to renew 5-10 times. I don’t understand how you can’t solve this problem. The only solution you offer is to encourage people to the premium version. But sometimes even this may not be the solution. Please solve this problem …

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author awsm.in

    (@awsmin)

    Hi,

    Thanks for using the plugin and sharing your concern.
    It’s the same issue that was bothering us for years. Google Docs Viewer for self-hosted documents has been unstable from the beginning itself and that’s the reason why we recommend to host the files in a cloud service like Google Drive or Box.com.

    However, to make the experience better for everyone, we were working on some experiments for the past few months. We are soon releasing an update that should mostly fix the issues for all the users.

    Thanks again,

    Awsm Innovations

    I would like to state that I look forward to this update. I think I will be the most happy person. I hope the problem is solved. Thank you very much for your answer.

    Thank you so much for the update. I’m having very little white-page problem with the new release. The desktop works better. Mobile is still experiencing a little trouble. But it’s nice of you to think of us after all. I’m sure you’ll make improvements in the future. Stay healthy..

    Plugin Support vidyakv

    (@vidyakv)

    Hi @dogukan12,

    Happy we could help you out. Could you please explain in detail the issue you had experienced on mobile?

    Between if you have a moment, I would very much appreciate it if you could quickly rate the plugin here, just to help us spread the word.

    Regards,
    Vidya K V

    actually i just get white page error on iphone. Also, the refresh page button shows a white page. It is smarter to reload the page completely instead of clicking that button.

Viewing 5 replies - 1 through 5 (of 5 total)
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