• Resolved vvalladolid

    (@vvalladolid)


    Hello,

    The complement is interesting for its functions, however it does not work.

    1.- I did a backup locally, apparently it was working correctly. Without an apparent reason it was canceled

    2.- I backed up Google Drive, the same thing happened as the local backup.

    3.- I have tried several backups and it doesn’t work properly.
           Backup ends in seconds, does not generate any files
           Backup ends in seconds, generates a backup file
           but when trying to migrate the file from another site
           Backup does not contain information.

    I can’t make a backup that ends correctly.

    Thank you,

    Regards,

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Brad Markle

    (@bwmarkle)

    Hi @vvalladolid, I’m really sorry to hear about the issues you’re having with the BoldGrid Backup plugin.

    Generally, when something fails, an error is emailed to the site Admin.

    Do you have email notifications enabled? This can be done on the Backup Settings page. Please see this screenshot for more info: https://user-images.githubusercontent.com/5925563/68683639-2297ca00-0535-11ea-9352-5a8f57b2f871.png

    Do you have any emails from BoldGrid Backup giving you an error message? Here is a screenshot of an example email / error message: https://user-images.githubusercontent.com/5925563/68683938-a487f300-0535-11ea-884a-56938be0f70b.png

    vvalladolid

    (@vvalladolid)

    Hola,

    Si están habilitadas las notificaciones

    http://prntscr.com/pvyi2s
    http://prntscr.com/pvyiz6
    http://prntscr.com/pvyjba

    Pero en realidad el archivo esta vacío.

    No hay ningún correo de mensaje de error.

    Gracias,

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @vvalladolid, thanks for providing screenshots!

    According to your screenshots, a backup file was created an is 183MB in size.

    Can you elaborate more on why you think the backup is blank?

    If you go to the Backup Archive Details page, do you see files listed under Files & Folders? Please see screenshot: https://user-images.githubusercontent.com/5925563/68686056-05fd9100-0539-11ea-9159-6212dd2ed824.png

    If it’s blank when you’re trying to open the zip on your desktop, can you try using https://www.7-zip.org/ and let us know if that helps.

    vvalladolid

    (@vvalladolid)

    Realizaré todo el proceso del respaldo y te enviaré información.

    Los archivos vacíos los veía en el sitio a donde quiero hacer la migración.

    Gracias,

    vvalladolid

    (@vvalladolid)

    vvalladolid

    (@vvalladolid)

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @vvalladolid, thanks for the screenshots again!

    I’m seeing two issues:

    1. The download link that is being generated is not working. Instead of downloading a 183MB file, it’s downloading a 0MB file.

    2. The Download to local machine link (https://prnt.sc/pvz1w9) is not working and is resulting in an error.

    Because both of these errors are occurring, my initial guess is that there is another plugin you’re running that is conflicting with the download technique. To troubleshoot this further, we would need a list of the plugins that you’re running. Could you provide us with your Site Info please? Please see https://user-images.githubusercontent.com/5925563/68695771-acea2900-0549-11ea-9e62-0c3e1566a507.png

    vvalladolid

    (@vvalladolid)

    
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    Plugin Support Joseph Wood

    (@joe9663)

    Hi @vvalladolid, thanks for sharing that information!

    In your list of plugins I see a few related to backups/migrations and security, one of those could be interfering with the backup generation process. You also have multiple page building and caching plugins as well which might be creating some additional conflicts that are disrupting backup creation.

    Try temporarily disabling those and generating a new backup to see if that fixes the problem.

    Plugin Author Brad Markle

    (@bwmarkle)

    Hi @vvalladolid, I wanted to touch base and find out if you’ve by chance had any luck troubleshooting this issue? I’m thinking it’s another plugin conflicting with the BoldGrid Backup plugin, but because you have 80+ plugins, it is hard for us to troubleshoot on our end.

    If you were able to pinpoint which plugin was conflicting with the BoldGrid Backup plugin, I’m sure that we could continue the troubleshooting on our end and release a patch to resolve the issue.

    Thanks again!
    – Brad

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