Support » Plugin: Media Cleaner - Clean & Optimize Space » It does NOT support WooCommerce

  • TL;DR: Free version claims to work with WooCommerce but does not seem to support the basic features like thumbnail and gallery. It just removed them without changing to the duplicates.

    You can’t just say ”you can’t give us a bad review if we remove too much” and think that you are immune to bad reviews.

    I feel like I need to warn people that even if it claims that is supports WooCommerce, it did not work for us. It removed the featured images and gallery images without updating the meta-data references on the products to the duplicates. I didn’t realize this had happened until it was too late to roll back.

    I had to recreate a duplicate of the site from a snapshot right before the cleaning happened. Then write a query to compare the databases to find all the deleted attachments, and another for the meta-data of those attachments. Then the deleted metadata for the thumbnails and galleries. (Luckily the gallery meta-data was intact on almost all products but the thumbnail id link had been deleted). Then I had to rsync the uploads folder from the old site to the new site.

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  • Plugin Author Jordy Meow

    (@tigroumeow)

    Free version claims to work with WooCommerce but does not seem to support the basic features like thumbnail and gallery. It just removed them without changing to the duplicates.

    It does 🙂 Really. And support doesn’t mean it’s 100% bug-free, nor that it has been tested on the infinity possibilities of WooCommerce usage. It means I support it; and I will fix it if there is an issue.

    You can’t just say ”you can’t give us a bad review if we remove too much” and think that you are immune to bad reviews.

    Removing too much is what the plugin does by default; I basically teach the plugin to learn how to detect more and more use cases to make the detection perfect. Hence all the warnings in the description and in the plugin itself.

    It detects too much? No problem. People contact me. We replicate the issues together. I fix it. That’s how it works.

    There is no point of writing bad reviews about this; there could be bad reviews about many other things, like if the plugin is abandoned, not being taken care of, does something else than what it is supposed to do (fake advertising), or because it’s not pretty and sleek enough. But a completely 1-star review is just here to hurt the developer. And this plugin can’t be that bad, I don’t believe so, not with all the work I put into it.

    Personally, I’d rather fix the issues rather than trying to explain this. I have many kinds of users, most of them are super helpful and willing to help. You could have asked for help, and we would have worked on the issue. Right now, this doesn’t help anyone, not even you. We all lose. And that’s why I will never understand this kind of reviews.

    The plugin does support WooCommerce. But if there is an issue in some cases, hopefully someone with exactly the same issue will come to me, and we’ll work on it nicely.

    • This reply was modified 1 month, 3 weeks ago by Jordy Meow.
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