Title: It completely doesnt work… Last modified: March 4, 2018 --- # It completely doesnt work… * [gore.m](https://wordpress.org/support/users/gorem/) * (@gorem) * [8 years, 2 months ago](https://wordpress.org/support/topic/it-completely-doesnt-work/) * Hello, * …unfortunately I have to tell this plugin completely doesnt work. * – If I try “Optimize all pictures” it everytime freeze at some point. – If I try “Optimize” button it produce “Reduced by 0 (0 saved)”. – And one thing extra it seems that it is messing with JS, because WP dropdown menus stop working on“ resmushit_options page”, I have to clean browser cache, if I want use WP menus again. * Am I doing anything wrong? Viewing 6 replies - 1 through 6 (of 6 total) * [maecia](https://wordpress.org/support/users/maecia/) * (@maecia) * [8 years, 2 months ago](https://wordpress.org/support/topic/it-completely-doesnt-work/#post-10065638) * Hello Gore.m; * Do you have any particular error in your Browser console ? Please tell us your WP Version. * Best regards; Charles * Thread Starter [gore.m](https://wordpress.org/support/users/gorem/) * (@gorem) * [8 years, 1 month ago](https://wordpress.org/support/topic/it-completely-doesnt-work/#post-10090372) * WP Version is 4.9.4. * Errors * ``` load-scripts.php?c=1&load[]=wp-pointer,thickbox,hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check&ver=4.9.4:1 Uncaught TypeError: a.widget is not a function at load-scripts.php?c=1&load[]=wp-pointer,thickbox,hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check&ver=4.9.4:1 at load-scripts.php?c=1&load[]=wp-pointer,thickbox,hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check&ver=4.9.4:1 (anonymous) @ load-scripts.php?c=1&load[]=wp-pointer,thickbox,hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check&ver=4.9.4:1 (anonymous) @ load-scripts.php?c=1&load[]=wp-pointer,thickbox,hoverIntent,common,admin-bar,svg-painter,heartbeat,wp-auth-check&ver=4.9.4:1 scripts.js:213 Uncaught TypeError: Cannot read property 'msie' of undefined at HTMLDocument. (scripts.js:213) at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-widget,jquery-ui-position,utils,underscore,wp-util,jquery-ui-core,jquery-ui-mouse,jquery-ui&load[]=-sortable,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-button,jquery-ui-dialog,jquery-ui-progressbar,backbone&ver=4.9.4:2) at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-widget,jquery-ui-position,utils,underscore,wp-util,jquery-ui-core,jquery-ui-mouse,jquery-ui&load[]=-sortable,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-button,jquery-ui-dialog,jquery-ui-progressbar,backbone&ver=4.9.4:2) at Function.ready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-widget,jquery-ui-position,utils,underscore,wp-util,jquery-ui-core,jquery-ui-mouse,jquery-ui&load[]=-sortable,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-button,jquery-ui-dialog,jquery-ui-progressbar,backbone&ver=4.9.4:2) at HTMLDocument.K (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-widget,jquery-ui-position,utils,underscore,wp-util,jquery-ui-core,jquery-ui-mouse,jquery-ui&load[]=-sortable,jquery-ui-resizable,jquery-ui-draggable,jquery-ui-button,jquery-ui-dialog,jquery-ui-progressbar,backbone&ver=4.9.4:2) ``` * ..also some of warnings (mixed content). * And this: * ``` short-pixel.min.js:1 1521462624 short-pixel.min.js:1 Empty queue 664->664 ``` * [maecia](https://wordpress.org/support/users/maecia/) * (@maecia) * [8 years, 1 month ago](https://wordpress.org/support/topic/it-completely-doesnt-work/#post-10119428) * Hi Gore.m; * Have you tried with another browser such as Chrome (it seems you use IE?) * Best regards; Charles * Thread Starter [gore.m](https://wordpress.org/support/users/gorem/) * (@gorem) * [8 years, 1 month ago](https://wordpress.org/support/topic/it-completely-doesnt-work/#post-10127285) * Hi Maecia, * no, Im using Chrome. Same in Firefox… * – If I try “Optimize all pictures” it everytime freeze at some point. – If I try “Optimize” button it produce “Reduced by 0 (0 saved)”. * Thread Starter [gore.m](https://wordpress.org/support/users/gorem/) * (@gorem) * [8 years, 1 month ago](https://wordpress.org/support/topic/it-completely-doesnt-work/#post-10134096) * OK so I found out one problem… few months ago I made mistake and I uploaded images with latin extended characters, I deteled this images immediately, but I forget that WPML plugin is making translation of this files and is necessary delete them for every language, after that is image completely deleted. So now, Im able to reach 100% of all images on reSmushit page, but than I got this message: * **An error occured when contacting webservice. Please try again later.** * [maecia](https://wordpress.org/support/users/maecia/) * (@maecia) * [8 years, 1 month ago](https://wordpress.org/support/topic/it-completely-doesnt-work/#post-10141089) * Hi Gore.m, * Good news 🙂 Now, enable your log in resmush.it page (/wp-admin/upload.php?page =resmushit_options), and check the log file located at the root of your WP install( resmushit.log). * It’s often due to a missing PHP extension such as CURL. * Best regards; Charles Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘It completely doesnt work…’ is closed to new replies. * ![](https://ps.w.org/resmushit-image-optimizer/assets/icon-256x256.png?rev=3049668) * [reSmush.it : The original free image compressor and optimizer plugin](https://wordpress.org/plugins/resmushit-image-optimizer/) * [Frequently Asked Questions](https://wordpress.org/plugins/resmushit-image-optimizer/#faq) * [Support Threads](https://wordpress.org/support/plugin/resmushit-image-optimizer/) * [Active Topics](https://wordpress.org/support/plugin/resmushit-image-optimizer/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/resmushit-image-optimizer/unresolved/) * [Reviews](https://wordpress.org/support/plugin/resmushit-image-optimizer/reviews/) * 6 replies * 2 participants * Last reply from: [maecia](https://wordpress.org/support/users/maecia/) * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/it-completely-doesnt-work/#post-10141089) * Status: not resolved