Support » Plugin: ShortPixel Image Optimizer » It avoids login to WP panel

  • I’d like this plugin, and used it for my many websites. But, with the last update, it started to avoid my login to WP panel. I had to delete it from ftp to enter my panel.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ShortPixel

    (@shortpixel)

    Hello and thank you for taking the time to review our plugin! 🙂

    Could you please be more explicit about the problem you’ve noticed after the last update as I don’t really understand what you mean by “it started to avoid my login to WP panel”?

    Also please note that you can contact us here anytime you need assistance, we’re here to help!

    Best regards,
    Alex

    When I tried to enter wp admin panel as always, I entered my user credentials, and it opened a blank page like a non-existing page. I faced this situation in 2 of my sites. Then I updated other plugins in my another site, and found that shortpixel was causing this problem. That’s all.

    Plugin Author ShortPixel

    (@shortpixel)

    @zevgar – this is a bit strange, from what I know you’re the first to ever face such an issue.
    Please contact us here mentioning this ticket, we’d like to investigate your case and figure out a solution if indeed the problem is related to ShortPixel.

    Thank you,
    Alex

Viewing 3 replies - 1 through 3 (of 3 total)
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