• Resolved dalibor

    (@daliborpuljiz)


    Hi, with each new version the Prefect Brands breaks some functionality at my site. At first it stopped rendering the videos and some JS shorts contained within the page builder’s shortcodes (I got rid of them and stayed only with basic text and images).

    Now, it stopped rendering the shortcodes altogether and I’m now at full stop. I’m not sure if there is a remedy to it? I like the plugin a lot, as it resolves missing brands functionality in WooCommerce.

    I’m using Bold Builder with PHP 8.1. All the latest WP/Woo etc.

    Any suggestion?

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @daliborpuljiz Hi mate, in order to solve your problem, could you share with us the error log?

    Thread Starter dalibor

    (@daliborpuljiz)

    @jmatiasmastro I would gladly shared the error.log with you. I’m just not sure what to send you.

    I’ve enabled the debug in the staging environment and checked out the logs, however there is not a single records that points out to the Perfect Brands is producing any errors. If you like you may check them here: https://microbin.echobit.hr/pasta/raven-whale

    Thanks in advance.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    Please share your PHP error log details PHP stores error logs in /var/log/apache2 if PHP is an apache2 module. Shared hosts are often storing log files in your root directory subfolder. If you’re using cPanel, the master log file you’re probably looking for is stored (by default) at: /usr/local/apache/logs/error_log If you’re not sure where to find PHP error logs please contact your hosting provider.

    You can use this tool to copy/paste here easily: https://pastebin.com/

    Thread Starter dalibor

    (@daliborpuljiz)

    I talked to Kinsta guys, and the logs I posted before were correct. It was my fault to put the files expiration of 1 week only since I thought we’d resolve by then.

    But no worries, you may find the log here: https://microbin.echobit.hr/pasta/fish-falcon-deer.

    Example page at the staging site (“Brand” tab): https://staging-disprom-tstperfbrand.kinsta.cloud/product/sens_us/zero-yellow-shampoo/

    Thanks 🙂

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @daliborpuljiz Hi mate, sorry that for some reason we missed your query.

    Anyway we can’t enter the link you provided to see the error.

    Please check our screenshot: https://snipboard.io/YibwgR.jpg

    Regards.

    Thread Starter dalibor

    (@daliborpuljiz)

    LOL, bad luck, I was just reconfiguring my entire network here. It’s been 5 weeks after my last reaply.

    Anyway, should be okay now. I’ve tested it independently: https://microbin.echobit.hr/pasta/fish-falcon-deer

    Regards,
    Dalibor

    Thread Starter dalibor

    (@daliborpuljiz)

    Since, we keep mismatching and it keeps taking time, I’m attaching the log through PasteBin as well, for your convenience: https://pastebin.com/qmJv3qt0

    Hopefully this should do now. 🙂

    Regards,
    Dalibor

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @daliborpuljiz

    Hello mate!

    We have reviewed the error log that you sent us and none of them are related to our plugin.

    You can try as a recommendation to downgrade to version 7.4 of php.

    Regards, Matias.

    Thread Starter dalibor

    (@daliborpuljiz)

    Hi @jmatiasmastro. Told you the error codes had nothing to do with the plugin. I’ve already tried basically everything – even downgrading to 7.4, nothing seems to work.

    Please note Kinsta no longer supports PHP 7.4. I’ve disabled the tabs option on my production site until it starts to work again.

    I’m sorry it longer works, it was really great with theme’s shortcodes. Without it, the tab option is just “meh”.

    Regards,
    Dalibor

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @daliborpuljiz Hi mate, we are sorry to tell you that if the php error log does not show a plugin related issue unfortunately we are unable to support you.

    Regards.

    Thread Starter dalibor

    (@daliborpuljiz)

    Oh well, that’s sad. The issue resolves a mystery and resolved. But as I can see the people are also having problems with other page builders. I hope you resolve it some day. If it will ever suddenly start to work I’ll report here.

    Regards,

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @daliborpuljiz Ok mate thanks, we will be attentive to the updates! Regards.

Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘Issus – page builder shortcodes are not rendering within Product pages’ is closed to new replies.