Issues with updating cart

Resolved Bee Lounge
(@beelounge)

3 years, 2 months ago

Hello,
In front of buying the pro version of Agama, we’ve installed the free version at our staging page.
Now we figured out that the Woocommerce cart will not update instantly on all products.
“Standard” products will go in basket and count changes from 0 to 1 at sidecart but not at cart icon in header menu. Just a refresh of the page will update the header count.
Products with variations (“Patenschaft”) will update header count but not the side cart. Refresh needed.
Pre-order products and event booking are both not counting the sidecart and header count. Refresh needed.
Overall the products were added to the basket.
But not showing up w/o opening the basket is a bad user experience.

As we are in the stage of redesign our site we are testing themes if they are working with our plugins.

Maybe you can have some tests and let us know if your theme could manage above issues in pro version.
Moneyback guarantee sounds good, but don’t work mostly.

Thanks & cheers

The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

Thread Starter Bee Lounge
(@beelounge)

3 years, 1 month ago

This issue is resolved due to new setup of the page.
Thanks.
Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

3 years, 1 month ago
@themevision It’s a month old but don’t ask for access to users sites.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:
- Ask the user to install the Health Check plugin and get the data that way.
- Ask for a link to the http://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
- Ask the user to create and post a link to their phpinfo(); output.
- Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
- Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
- Ask the user for the step-by-step directions on how they can reproduce the problem.
You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Viewing 2 replies - 1 through 2 (of 2 total)

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