Issues with status pending payment

Hello, sorry for the delay in responding, @orschiro

I would need to see the logs of the operation in Redsys.

Please go to the Redsys terminal website (Web Canales, test: https://sis-t.redsys.es:25443/canales/ or real: https://canales.redsys.es/) > Consultas > Click on Buscar > Look for an authorized transaction that is not marked as paid in WooCommerce > On the right side of the transaction, click on the eye icon > Copy and paste everything that appears on that page, including the notification boxes you will see at the bottom.

This will allow us to see what Redsys finds when it attempts to notify the site.

Most likely, it will be a timeout, as there is currently an issue with this in Redsys, and no one knows for sure what is happening.

Hi @orschiro,

The message says “User blocked.” It’s better to send an email to your bank’s support so they can check what’s happening.

It’s Redsys, @orschiro. Redsys fees are lower and do not have a fixed transaction fee. Woo Payments charge 1.3% plus a fixed fee (approximately), while Redsys only charges between 0.2% and 0.8%, depending on the negotiation capacity with the bank.

Are you in test mode? You need to press search; otherwise, it won’t display anything.

Ok, for the timeout, update to latest version, v6.3 (I released it yesterday), then follow this guide https://plugins.joseconti.com/tutoriales/como-configurar-el-terminal-de-redsys-para-notificaciones-via-url/

Hi @orschiro,

In reality, the redirection to Redsys for Google Pay also displays Apple Pay if the bank has enabled it on the terminal and the user is on an Apple device (using Safari on Mac).

Regarding the solution, it’s not just about updating to version 6.3; it’s also about correctly configuring the terminal as indicated in the guide.

It is ok, @orschiro.

Is it now working?