Issues with ongoing time slots

  • Resolved sigmahsv

    (@sigmahsv)


    3 years ago

    Hi,

    I have two issues with booking services and showing the appointments right now and need some help with.
    1. Customer frontend is showing who has booked an appointment for a service. I would like that information to be shown also for the ongoing time slot. But ongoing time slots are not shown. So, is it possible to enable this?
    2. All appointments are set for automatic approval. If I enable booking of ongoing time slots, two problems appear. First, only the customer who booked, gets the booking shown in customer frontend, for anybody else time slot is still available. Second, because the time slot is still shown as available in the customer frontend a second booking is possible and if done, it removes the former booking and also does not result in a new booking. At the end no booking is stored in database but both customers still get success message via email. How to prevent that and still allow booking of ongoing time slots?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WebbaPlugins

    (@webba-agency)

    3 years ago

    Hi,

    Please, send the screenshots of the Service settings and Mode tab of the settings page to support@webba-booking.com. For better follow-up please let me know here after sending this info.

    Thread Starter sigmahsv

    (@sigmahsv)

    3 years ago

    Hi,

    thanks for your instant reply. I just have sent the requested screenshots.

    Plugin Author WebbaPlugins

    (@webba-agency)

    3 years ago

    I have found the reason. It was the option ‘EU GDPR Compliance’. When this option is enabled all passed bookings are deleted automatically as soon they start. Therefore the ongoing time slot was deleted immediately after booking. The correct behavior is to delete the booking after it is finished. This issue will be fixed in the next release.

Viewing 3 replies - 1 through 3 (of 3 total)
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