Support » Plugin: WooCommerce » issues with geolocation / prices / vat since 3.6.4

  • Resolved quaxunicycles

    (@quaxunicycles)


    The update to 3.6.4 has caused that something with the setting of the geolocation over IP doesn’t work anymore in my WC-installation. Previously, the VAT rate was calculated correctly by determining geolocation (WC-setting) with the IP. After updating to 3.6.4, net prices are suddenly displayed everywhere (as if I were outside the EU). Although there are gross prices in the backend.

    In the changelog I didn’t find any changes in this area – does anyone else have similar problems?

    Getting back to 3.6.3. fixed the error for now – so it must have to do with the update.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    We don’t have other reports of this issue with WooCommerce 3.6.4 so the issue is most likely due to a configuration issue on the site or a conflict with a plugin or your theme.

    Could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Plugin Support Kenin

    (@kbassart)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Hi Kevin.
    I have the same error, after updating Woocommerce to 3.6.4, prices are shown without VAT.
    Please, do you mind to help me to solve this?
    Thanks a lot in advance!
    Estefanía.

Viewing 3 replies - 1 through 3 (of 3 total)
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