Title: Issues with compatibility Last modified: August 23, 2023 --- # Issues with compatibility * Resolved [Leeonard](https://wordpress.org/support/users/leeonard89/) * (@leeonard89) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/) * Hello, this plugin fails to fire in several occasions. Can I ask for help? * Purchase confirmation page reached per gateway (active and inactive) : onemethod = 0%paypal = 27% warningbacs 11 of 11 = 100% goodspecificplugin = 61% warningPurchase confirmation page reached per gateway (only active), weighted by frequency :paypal = 27% warningother is goodTotal = 52% warning * I see no firing in the orders too often Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Support [Leeberty](https://wordpress.org/support/users/aaronvincentlee/) * (@aaronvincentlee) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16994252) * Hi @leeonard89, * I understand that you’re having an inaccuracy caused by payment gateways. Let me help you with this. * Please read the following support articles. They explain what’s causing this and what your options are going forward. - [https://sweetcode.com/docs/wpm/diagnostics](https://sweetcode.com/docs/wpm/diagnostics) - [https://sweetcode.com/docs/wpm/plugin-configuration/general-settings#order-list-info](https://sweetcode.com/docs/wpm/plugin-configuration/general-settings#order-list-info) - [https://sweetcode.com/docs/wpm/setup/requirements#payment-gateways](https://sweetcode.com/docs/wpm/setup/requirements#payment-gateways) - [https://sweetcode.com/blog/are-all-payment-gateways-created-equal#what-can-you-do-to-fix-the-tracking-accuracy](https://sweetcode.com/blog/are-all-payment-gateways-created-equal#what-can-you-do-to-fix-the-tracking-accuracy) * Let me know if you have questions. * Thread Starter [Leeonard](https://wordpress.org/support/users/leeonard89/) * (@leeonard89) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16994391) * Hello, I have to make myself more clear: * the plugin is correctlyconfiguredand setted up. It has issues/bug over my specific configuration and I ask you toinvestigate further * Plugin Author [Aleksandar V](https://wordpress.org/support/users/alekv/) * (@alekv) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16994977) * Hi [@leeonard89](https://wordpress.org/support/users/leeonard89/) * The Pixel Manager does not cause those tracking issues. They are only monitored and detected by the Pixel Manager. * The causes are typically bad or misconfigured payment gateway plugins. * Please read the links posted by Lee carefully, as they go into detail about what the possible causes are and how you can fix them. - This reply was modified 2 years, 10 months ago by [Aleksandar V](https://wordpress.org/support/users/alekv/). * Thread Starter [Leeonard](https://wordpress.org/support/users/leeonard89/) * (@leeonard89) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16995022) * I don’t know what to do. The Netherland developer of the other tool pointed me to ask here… * Plugin Author [Aleksandar V](https://wordpress.org/support/users/alekv/) * (@alekv) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16995063) * The documentation Lee posted explains everything. * As I explained in my earlier response. * The Pixel Manager doesn’t cause those issues. So we can’t fix it for you. * The Pixel Manager can only detect the problem (and is the only tool so far that can). * Thread Starter [Leeonard](https://wordpress.org/support/users/leeonard89/) * (@leeonard89) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16995082) * as the order funnel goes correctly from basket, to checkout start and checkout completed but your Pixel Manager doesn’t fire nor in the Orders made nor in the Analytics tracking * can you please explain extensively why your plugin is not causing the issues? The issues itself can’t be a proof that the process is not going through from the firing side (not the payment)? * Thread Starter [Leeonard](https://wordpress.org/support/users/leeonard89/) * (@leeonard89) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16995088) * and even in case it’s not the culprit, that is okay, why it doesn’t fire? This causes no feedback to Google analytics and Ads so not as planned * the situation was going fine at least before March of this same year - This reply was modified 2 years, 10 months ago by [Leeonard](https://wordpress.org/support/users/leeonard89/). * Plugin Author [Aleksandar V](https://wordpress.org/support/users/alekv/) * (@alekv) * [2 years, 10 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-16995114) * The documentation explains everything. * But here, in short. * Your customers **must** reach the WooCommerce purchase confirmation page. That is where the conversion pixels fire. * The Pixel Manager tracks if your customers reach the purchase confirmation page. If they don’t, this is what you see in the diagnostics report. * You need to make sure that, whatever funnel you use, whatever payment gateway you use, that all customers after a purchase visit the WooCommerce purchase confirmation page. - This reply was modified 2 years, 10 months ago by [Aleksandar V](https://wordpress.org/support/users/alekv/). - This reply was modified 2 years, 10 months ago by [Aleksandar V](https://wordpress.org/support/users/alekv/). * Plugin Support [Leeberty](https://wordpress.org/support/users/aaronvincentlee/) * (@aaronvincentlee) * [2 years, 9 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-17029212) * Due to inactivity, I’m closing this thread for now. Feel free to add a new reply to continue the conversion for this support request. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Issues with compatibility’ is closed to new replies. * ![](https://ps.w.org/woocommerce-google-adwords-conversion-tracking-tag/assets/ icon-256x256.png?rev=2704744) * [Pixel Manager for WooCommerce – Conversion Tracking, Google Ads, GA4, TikTok, Dynamic Remarketing](https://wordpress.org/plugins/woocommerce-google-adwords-conversion-tracking-tag/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-google-adwords-conversion-tracking-tag/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-google-adwords-conversion-tracking-tag/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-google-adwords-conversion-tracking-tag/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-google-adwords-conversion-tracking-tag/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-google-adwords-conversion-tracking-tag/reviews/) ## Tags * [conversion](https://wordpress.org/support/topic-tag/conversion/) * 11 replies * 3 participants * Last reply from: [Leeberty](https://wordpress.org/support/users/aaronvincentlee/) * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/issues-with-compatibility/#post-17029212) * Status: resolved