Title: Issues with AMR Users
Last modified: November 24, 2020

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# Issues with AMR Users

 *  Resolved [rpksc93019](https://wordpress.org/support/users/rpksc93019/)
 * (@rpksc93019)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/issues-with-amr-users/)
 * Both the CSV and XLX link are missing from the userlist page. When I go to Overview&
   Tools, CSV Link?, the box is greyed out so it can’t be clicked. The export as
   XLS used to work, but now doesn’t and seems to require PHP Office/Spreadsheet.
   I read the directions, but they are confusing.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [anmari](https://wordpress.org/support/users/anmari/)
 * (@anmari)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/issues-with-amr-users/#post-13706019)
 * Please check that you have amr-users-plus correctly installed and active. The
   excel export is only available in amr-users-plus and has always required the 
   spreadsheet library. Perhaps you were importing .csv or .txt to excel before?
 * The easiest way to load a phpspreadsheet library is via this plugin [https://github.com/codeboxrcodehub/cbxphpspreadsheet](https://github.com/codeboxrcodehub/cbxphpspreadsheet)
   
   or ask your host for help.
 * There are two links from [https://wpusersplugin.com/11103/excel-user-list-export/](https://wpusersplugin.com/11103/excel-user-list-export/)
   that provide instructions on ways to make it available to your system.
 * RE: CSV export. Yes I see that the option for the front end link is greyed out
   if amr-users-plus is not active. TBH I can’t remember if that is intended to 
   be so. I’ve made a note to look into it
 * The back end .csv export (top left, next to txt export) does work in the free
   version, just checked.
 *  Thread Starter [rpksc93019](https://wordpress.org/support/users/rpksc93019/)
 * (@rpksc93019)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/issues-with-amr-users/#post-13708074)
 * We’ve recently renewed the AMR Plus License for our website, and the CSV option
   in Settings is still greyed out.
 *  Plugin Author [anmari](https://wordpress.org/support/users/anmari/)
 * (@anmari)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/issues-with-amr-users/#post-13710135)
 * I’m on it – does look like something odd happened there.
 *  Plugin Author [anmari](https://wordpress.org/support/users/anmari/)
 * (@anmari)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/issues-with-amr-users/#post-13710203)
 * Hi rp,
    Apologies for the introduction of that glitch.   Updates just made.  
   It is all testing well for me now locally & remotely on various sites  
 * [https://directories.wpusersplugin.com/simple-user-list/](https://directories.wpusersplugin.com/simple-user-list/)
   
   [https://um.wpusersplugin.com/](https://um.wpusersplugin.com/)
 * amr-users 4.46 
    amr-user-plus 3.18

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issues with AMR Users’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [anmari](https://wordpress.org/support/users/anmari/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/issues-with-amr-users/#post-13710203)
 * Status: resolved