Title: Issues – Users Cannot Add Tickets
Last modified: August 30, 2016

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# Issues – Users Cannot Add Tickets

 *  Resolved [daniel27lt](https://wordpress.org/support/users/daniel27lt/)
 * (@daniel27lt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/issues-users-cannot-add-tickets/)
 * This plugin is in testing phase at the moment on site. I have 2 questions:
 * 1: I am having troubles making subscribers to be able to create tickets etc? 
   It seems I have to go and change the ‘site role’ to ‘support user’ just to allow
   that particular user to create ticket, but this will be no good as i have a membership
   plugin that has already changed this role and is very important it remains the
   current roles. Is there any other way.
 * 2: Is there any way to remove the site.com/ticket page as I am not wanting all
   other users to find this page, or redirect it to another page?
 * [https://wordpress.org/plugins/awesome-support/](https://wordpress.org/plugins/awesome-support/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [julien731](https://wordpress.org/support/users/julien731/)
 * (@julien731)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/issues-users-cannot-add-tickets/#post-6569256)
 * Hi,
 * For question #1, please check out the FAQ: [https://wordpress.org/plugins/awesome-support/faq/](https://wordpress.org/plugins/awesome-support/faq/)
 * For question #2, the tickets archive is not used and automatically redirects 
   to the user’s tickets list page.
 * Cheers

Viewing 1 replies (of 1 total)

The topic ‘Issues – Users Cannot Add Tickets’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
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## Tags

 * [tickets](https://wordpress.org/support/topic-tag/tickets/)

 * 1 reply
 * 2 participants
 * Last reply from: [julien731](https://wordpress.org/support/users/julien731/)
 * Last activity: [10 years, 7 months ago](https://wordpress.org/support/topic/issues-users-cannot-add-tickets/#post-6569256)
 * Status: resolved