Support » Plugin: Hustle Marketing, Social Share, Email Opt-in Form, and Popup Plugin » Issues updating mailing collection module

  • Resolved lukec2000

    (@lukec2000)


    Hi,

    I’m having a lot of issues when trying to change/update my email collection module.

    I’ve changed providers from SendinBlue to Getresponce but when I change the service to Getreponce and press save/ continue to next page I just get a grey circle and it doesn’t save the changes.

    Please, can you help really need to get this sorted.

    Regards,
    Luke

Viewing 12 replies - 1 through 12 (of 12 total)
  • lukec2000

    (@lukec2000)

    https://imgur.com/LNRfrUL

    Added a screenshot for your reference.

    • This reply was modified 5 months ago by  lukec2000.
    Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @lukec2000

    I trust you’re doing well!

    I could not reproduce the same issue on my end. Would you please run a quick check for a conflict with another plugin or theme?

    Deactivate all other plugins, besides Hustle and test an opt-in can be saved. If everything is well, activate one plugin at a time to find the one that causes this.

    Follow the steps from the flowchart:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Let us know how it went!

    Kind regards,
    Nastia

    lukec2000

    (@lukec2000)

    Hi Nastia,

    Thanks for getting back to me. I’m using the latest version of WordPress and the Illdy theme. It all used to work fine only changes that have been made since are a few add-ons added/removed.

    As requested I deactivated all the new add-ons one by one to test. I still have the same issue it won’t let me press “continue” just round circle of doom!

    Not sure what to try next?

    lukec2000

    (@lukec2000)

    I did just try and remove/delete the Hustle addon but it seems to not completely remove all the settings as after reinstalling the addon original popups still show.

    lukec2000

    (@lukec2000)

    Update:

    I removed all the add-ons and found out Anti-Spam by CleanTalk was causing me issues. The addon now lets me change/edit which is great. However, I now have a slightly different issue (but not sure if its addon or provider).

    When I submit the form I get “bad response” I’m using Getreponse as my email service. I’ve connected the API and selected the list. I’ve also tried a new API token and a new list but still the same issue.

    Thanks,
    Luke

    lukec2000

    (@lukec2000)

    So at the moment, I can collect email addresses but can’t use any other fields like names i get the error mentioned above.

    The reply from getresponse:

    Ready integration should “translate” custom fields id’s to names for you.

    I checked that the integration you are referring to was not created by
    GetResponse. GetResponse has available-to-all API documentation which many
    third party services use to create their own integrations, however, these
    parties do not involve us in the creating process.

    If you have any questions on how to use the third party software
    integration, please contact them for support, or use any popular search
    engine for tips.

    Unfortunately, we cannot offer you assistance with managing external
    services, as this is beyond the scope of our help.

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @lukec2000,
    hope you’re doing well today!

    Could you please send me an email to contact@wpmudev.org using this template:

    Subject: “Attn: Dimitris

    Message: link back to this thread for reference

    Keep in mind the subject line as ensures that it gets assigned to me.
    Thank you,
    Dimitris

    Sent you an email @wpmudev-support6 but no reply yet? Really want to get this resolved asap as I’m currently on a 30day trial with GetResponce but haven’t had a chance to use it properly.

    Thanks,
    Luke

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @lukec2000,
    hope you’re doing well and I’m sorry for the late response on this.

    I’ve already replied to your email and waiting for your response.
    Thank you,
    Dimitris

    I have replied to the email please can you confirm you have my response/ details requested.

    Thanks

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @lukec2000

    I’d received your email and just replied back to you. 🙂

    Thank you,
    Dimitris

    Plugin Support Nastia – WPMU DEV Support

    (@wpmudev-support9)

    Hello @lukec2000

    Hope you’re doing well!

    There was no reply in this thread for a while. I’ve marked this ticket as resolved for now, but if you need anything else at all, we’re here for you, please just reopen the ticket or create a new one.

    Have a good day and take care!

    Cheers,
    Nastia

Viewing 12 replies - 1 through 12 (of 12 total)
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