Issues processing orders on my site

  • Resolved goltche1

    (@goltche1)


    4 years, 8 months ago

    have been reaching out to your team by email and phone for 3 days now! i am having a lot of issues processing orders on my site using klarna, i was told someone would call back and no one has

    i will remove klarna from my site tomorrow if this is not resolved by then

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kristi at Klarna

    (@klarna)

    4 years, 8 months ago

    Hi @goltche1 ,
    I’m sorry you are experiencing issues. I will check with your delivery adviser tomorrow for more details and we’ll work to get your issues resolved.

    Plugin Author Kristi at Klarna

    (@klarna)

    4 years, 8 months ago

    Hi again @goltche1
    Regarding the concern of recent, additional Pending Payment Woo orders for Klarna Payments, please see the post for “I have orders stuck as pending payment, what is wrong?” at https://docs.krokedil.com/article/288-klarna-payments-faq

    With v1.8.2 of the Woo Klarna Payments plugin, an order note is added to the Woo order so you can review the order details if desired. These Pending Payment orders are now expected with certain order flows, similar to the flow of other payment processors.

    Woo does support the functionality to auto-cancel Pending Payment orders based on the “Hold Stock” setting (under WooCommerce->Settings->Product->Inventory) if appropriate for your store.

    If you have additional questions, please contact US Klarna Merchant Support (merchant.usa@klarna.com) and Klarna will respond as quickly as possible.

    Plugin Author Kristi at Klarna

    (@klarna)

    4 years, 8 months ago

    Closing this issue as I believe the issue was answered, but please let us know if further support is needed.

Viewing 3 replies - 1 through 3 (of 3 total)
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