Support » Plugin: rtMedia for WordPress, BuddyPress and bbPress » Issues go unresolved for months on end..

  • The Photo tagging plugin isn’t working properly. I reported this issue before buying as I spotted the issue on their demo site. Instead of acknowledging the issue, I was told that it might have been a temporary issue on my part. I guess their plugins have temporary issues that just magically fix themselves over time.

    There is a Gnarly error message that appears whenever someone tries to edit the title of an image.

    Warning: filter_var_array() expects parameter 1 to be array, null given in C:\wamp64\www\site\wp-content\plugins\rtmedia-set-custom-thumbnail\app\RTMediaMediaCustomThumbnail.php on line 294

    A month later, still broken.

    I saved the best for last. I reported this issue 3 or 4 months ago.

    Videos are not responsive on mobile. A basic function is missing from a plugin designed to upload and display media files.

    I think the support for this product is in need of improvement. Nothing ever seems to get fixed, just kicked down the road.

    Overall it’s a good plugin. In my opinion RTMedia is not well supported or maintained.

    • This topic was modified 1 month, 4 weeks ago by jcfromkc.
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  • jcfromkc

    (@jcfromkc)

    Almost a month later and nothing has been done to fix any of these issue. I would recommend MediaPress. This plugin is broken.

    Plugin Contributor Pooja N Muchandikar

    (@pooja1210)

    Hi There,

    We are really sorry for the inconvenience caused to you.

    We have fixed the issue and released. Please check the add-on with its latest version.

    Regards,
    Pooja

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