Title: Issues
Last modified: January 8, 2026

---

# Issues

 *  Resolved [emistri](https://wordpress.org/support/users/emistri/)
 * (@emistri)
 * [4 months ago](https://wordpress.org/support/topic/issues-98/)
 * There is a problem with sending, as it keeps getting interrupted.
 *     ```wp-block-code
       [2026-01-08T18:45:42.650853+00:00] cron.ERROR: Sending has been paused.
       {
         "error": "[object] (Exception(code: 0): Sending has been paused. 
         at /home/u380174398/domains/gpma.online/public_html/wp-content/plugins/mailpoet/lib/Mailer/MailerLog.php:102)",
         "worker": "SendingQueue"
       }
       {
         "free_plugin_version": "5.17.5",
         "premium_plugin_version": "premium not installed"
       }
       ```
   
 * Additionally, we are unable to log in to **account.mailpoet.com** because the
   page appears to be down.
   The following link is not accessible:
 * [https://account.mailpoet.com/account?utm_source=plugin&utm_medium=settings&utm_campaign=activate-existing-plan&ref=settings-key-activation](https://account.mailpoet.com/account?utm_source=plugin&utm_medium=settings&utm_campaign=activate-existing-plan&ref=settings-key-activation)
 * The MailPoet account page seems to be unavailable.
    -  This topic was modified 4 months ago by [emistri](https://wordpress.org/support/users/emistri/).
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fissues-98%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/)
 * (@guicmazeredo)
 * [3 months, 4 weeks ago](https://wordpress.org/support/topic/issues-98/#post-18784448)
 * Hi there,
 * Thanks for reaching out!
 * The mailpoet.com website is up and running and we haven’t experienced outages
   recently. This is often caused by browser issues, so I’d suggest trying the following
   things:
    - Clear your browser cache and cookies
    - Use a private window
    - Use a different browser
 * As for the sending issue, please contact us via [https://www.mailpoet.com/support/sales-pre-sales-questions/](https://www.mailpoet.com/support/sales-pre-sales-questions/)
   and include a link to this thread.
 * We’ll be able to provide you with more information there.
 * Cheers!

Viewing 1 replies (of 1 total)

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 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
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 * 1 reply
 * 4 participants
 * Last reply from: [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/)
 * Last activity: [3 months, 4 weeks ago](https://wordpress.org/support/topic/issues-98/#post-18784448)
 * Status: resolved