Support » Plugin: WooCommerce Admin » Issue with WooCommerce sales analytics

  • Resolved blagojgjelevski

    (@blagojgjelevski)


    Hello,

    I have issue with the WooCommerce sales analytics (WooCommerce > Dashboard). Last 5 days, although there is sales through the website, in the revenue analytics, I see 0 sales reported. The sales are shown in the orders section, but does not appear in the sales analytics.

    Please advice what could cause this issue?

    Thanks,

    Blagoj

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Jess – a11n

    (@jlundie)

    Hi Blagoj,

    Sorry you’re seeing this discrepancy in your site analytics!

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thank you!

    I have the exact same issue. The orders get registered in “orders” – but nothing on the dashboard. Been like this on and of during the entire month of may. Some orders seems to get added to the analytics dashboard, but far from all of them. Last 3 days we hade around 17-18 orders, but in the dashboard view is a straight line at 0?

    Plugin Support Jess – a11n

    (@jlundie)

    Hi @marcusdahlberg83

    Sorry to hear you are also seeing this issue.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Thank you!

    Thread Starter blagojgjelevski

    (@blagojgjelevski)

    Sorry for my late reply. Here is the system status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://floreo.mk
    Site address (URL): https://floreo.mk
    WC Version: 4.1.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.16
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.1.3
    Log Directory Writable: ✔
    WP Version: 5.4.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: mk_MK
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.16
    PHP Post Max Size: 128 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.59.0
    OpenSSL/1.0.2r
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.40-84.0-log
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.1.1
    WC Database Prefix: wpmh_
    Total Database Size: 24.42MB
    Database Data Size: 18.00MB
    Database Index Size: 6.42MB
    wpmh_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
    wpmh_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpmh_woocommerce_order_items: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
    wpmh_woocommerce_order_itemmeta: Data: 1.50MB + Index: 0.53MB + Engine InnoDB
    wpmh_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpmh_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_actionscheduler_actions: Data: 1.50MB + Index: 0.53MB + Engine InnoDB
    wpmh_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_actionscheduler_logs: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
    wpmh_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_comments: Data: 0.22MB + Index: 0.28MB + Engine InnoDB
    wpmh_elfsight_instagram_feed_widgets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_loginizer_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
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    wpmh_mailchimp_jobs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpmh_options: Data: 3.02MB + Index: 0.06MB + Engine InnoDB
    wpmh_postmeta: Data: 4.09MB + Index: 2.88MB + Engine InnoDB
    wpmh_posts: Data: 3.05MB + Index: 0.20MB + Engine InnoDB
    wpmh_post_views: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wpmh_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_slides: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_soo_wishlists: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_soo_wishlists_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_usermeta: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    wpmh_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpmh_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_wc_order_product_lookup: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
    wpmh_wc_order_stats: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wpmh_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpmh_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpmh_wfconfig: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
    wpmh_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpmh_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpmh_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpmh_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpmh_yoast_indexable: Data: 0.22MB + Index: 0.05MB + Engine InnoDB
    wpmh_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpmh_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpmh_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpmh_yoast_seo_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpmh_yoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 127
    customize_changeset: 22
    custom_css: 1
    elementor_library: 3
    jet-popup: 1
    mc4wp-form: 1
    nav_menu_item: 24
    oembed_cache: 2
    page: 16
    portfolio: 15
    post: 12
    product: 23
    revision: 232
    shop_coupon: 1
    shop_order: 358
    shop_order_refund: 1
    us_content_template: 1
    us_grid_layout: 1
    us_header: 1
    us_page_block: 1
    us_portfolio: 3
    wafs: 2
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (27) ###
    
    Advanced Reporting For Woocommerces: by phoeniixx – 3.0 – Installed version not tested with active version of WooCommerce 4.1.1
    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.9
    Envato Market: by Envato – 2.0.3
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.10.4
    WPBakery Page Builder: by Michael M - WPBakery.com – 6.2.0
    Kirki Customizer Framework: by David Vongries – 3.1.3
    Loco Translate: by Tim Whitlock – 2.4.0
    Loginizer: by Raj Kothari – 1.4.4
    Mailchimp for WooCommerce: by Mailchimp – 2.4.0 – Installed version not tested with active version of WooCommerce 4.1.1
    Meta Box: by MetaBox.io – 5.3.0
    Official Facebook Pixel: by Facebook – 2.0.2
    ProveSource: by ProveSource LTD – 1.4.1 – Installed version not tested with active version of WooCommerce 4.1.1
    Slider Revolution: by ThemePunch – 6.1.8
    SG Optimizer: by SiteGround – 5.5.5
    Sober Addons: by UIX Themes – 1.4.2
    Soo Demo Importer: by SooThemes – 1.1
    Soo Product Filter: by UIX Themes – 1.0.8 – Installed version not tested with active version of WooCommerce 4.1.1
    Soo Wishlist: by UIX Themes – 1.1.2 – Installed version not tested with active version of WooCommerce 4.1.1
    Variation Swatcher for WooCommerce: by ThemeAlien – 1.0.10
    CPAYMK for WooCommerce: by Rosen Zahariev – 2.0.1 – Installed version not tested with active version of WooCommerce 4.1.1
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.4 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.1.1
    WooCommerce: by Automattic – 4.1.1
    Wordfence Security: by Wordfence – 7.4.7
    Yoast SEO: by Team Yoast – 14.2
    WP Subscribe Pro: by MyThemeShop – 1.5.15
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Memcached
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: MKD (ден)
    Currency Position: right_space
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 0
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #4 - /proizvodi/
    Cart: #5 - /cart/
    Checkout: #6 - /checkout/
    My account: #7 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Sober Child Theme
    Version: 1.0.0
    Author URL: http://uix.store
    Child Theme: ✔
    Parent Theme Name: Sober
    Parent Theme Version: 2.3.0
    Parent Theme Author URL: http://uix.store
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: sober/woocommerce/cart/cart-shipping.php
    sober/woocommerce/cart/cart.php
    sober/woocommerce/cart/mini-cart.php
    sober/woocommerce/checkout/form-checkout.php
    sober/woocommerce/checkout/form-coupon.php
    sober/woocommerce/checkout/form-login.php
    sober/woocommerce/checkout/review-order.php
    sober/woocommerce/global/form-login.php
    sober/woocommerce/global/quantity-input.php
    sober/woocommerce/global/wrapper-end.php
    sober/woocommerce/global/wrapper-start.php
    sober/woocommerce/loop/add-to-cart.php
    sober/woocommerce/loop/price.php
    sober/woocommerce/loop/result-count.php
    sober/woocommerce/myaccount/dashboard.php
    sober/woocommerce/myaccount/form-edit-account.php
    sober/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0
    sober/woocommerce/myaccount/my-address.php
    sober/woocommerce/notices/error.php
    sober/woocommerce/notices/success.php
    sober/woocommerce/order/form-tracking.php
    sober/woocommerce/single-product/add-to-cart/external.php
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    sober/woocommerce/single-product/add-to-cart/variable.php
    sober/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    sober/woocommerce/single-product/product-image.php
    sober/woocommerce/single-product/product-thumbnails.php
    sober/woocommerce/single-product/related.php
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    sober/woocommerce/single-product/tabs/additional-information.php
    sober/woocommerce/single-product/tabs/tabs.php
    sober/woocommerce/single-product/up-sells.php
    sober/woocommerce/single-product-reviews.php
    
    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Complete: 1.302
    Oldest: 2020-04-15 09:00:12 +0000
    Newest: 2020-05-16 08:00:39 +0000
    
    Pending: 225
    Oldest: 2020-05-16 13:05:12 +0000
    Newest: 2020-06-02 19:29:17 +0000
    
    Canceled: 211
    Oldest: 2020-04-21 21:45:10 +0000
    Newest: -0001-11-30 00:00:00 +0000
    
    
    Plugin Support Austin M – a11n

    (@apmwebdev)

    Just checking in here. Are you all still seeing this issue?

    If so, this could be due to a bug that was recently fixed, where WC Admin file names were being created in such a way that they conflicted with file name limitations for many hosting environments. This caused a lot of strange issues, and could be the reason for what you are seeing. There is a fix for this that was released in the stand-alone WooCommerce Admin plugin in version 1.2.4. Please install that if you haven’t already, or update it if you have. The change should be going out with the next WooCommerce Core release as well, but use the stand-alone plugin for an immediate fix.

    If that doesn’t solve the issue, go to Analytics > Settings and look in the Import Historical Data section. Is it listing anything that needs to be imported there? If so, import it. Did that import the missing orders into the reports? This obviously doesn’t solve the problem of why this happened to begin with, but it means that those orders aren’t completely invisible to WC Admin, which is something.

    Another thing to check would be WooCommerce > Status > Scheduled Actions.

    First, go the Pending tab, then search for wc-admin_import_orders. Are there any pending scheduled actions with a Scheduled Date in the past?

    Next, go to the Failed tab (if it exists) and search for wc-admin_import_orders again. Do you see any failed scheduled actions with this hook?

    I created a screenshot here to help clarify things.

    Plugin Support Joey – a11n

    (@jricketts4)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Issue with WooCommerce sales analytics’ is closed to new replies.