Support » Plugin: WooCommerce Admin » Issue with WooCommerce sales analytics
Issue with WooCommerce sales analytics
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Hello,
I have issue with the WooCommerce sales analytics (WooCommerce > Dashboard). Last 5 days, although there is sales through the website, in the revenue analytics, I see 0 sales reported. The sales are shown in the orders section, but does not appear in the sales analytics.
Please advice what could cause this issue?
Thanks,
Blagoj
The page I need help with: [log in to see the link]
Viewing 6 replies - 1 through 6 (of 6 total)
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Hi Blagoj,
Sorry you’re seeing this discrepancy in your site analytics!
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thank you!
I have the exact same issue. The orders get registered in “orders” – but nothing on the dashboard. Been like this on and of during the entire month of may. Some orders seems to get added to the analytics dashboard, but far from all of them. Last 3 days we hade around 17-18 orders, but in the dashboard view is a straight line at 0?
Hi @marcusdahlberg83 –
Sorry to hear you are also seeing this issue.
Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
Thank you!
Sorry for my late reply. Here is the system status:
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Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #4 - /proizvodi/ Cart: #5 - /cart/ Checkout: #6 - /checkout/ My account: #7 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Sober Child Theme Version: 1.0.0 Author URL: http://uix.store Child Theme: ✔ Parent Theme Name: Sober Parent Theme Version: 2.3.0 Parent Theme Author URL: http://uix.store WooCommerce Support: ✔ ### Templates ### Overrides: sober/woocommerce/cart/cart-shipping.php sober/woocommerce/cart/cart.php sober/woocommerce/cart/mini-cart.php sober/woocommerce/checkout/form-checkout.php sober/woocommerce/checkout/form-coupon.php sober/woocommerce/checkout/form-login.php sober/woocommerce/checkout/review-order.php sober/woocommerce/global/form-login.php sober/woocommerce/global/quantity-input.php sober/woocommerce/global/wrapper-end.php sober/woocommerce/global/wrapper-start.php sober/woocommerce/loop/add-to-cart.php sober/woocommerce/loop/price.php sober/woocommerce/loop/result-count.php sober/woocommerce/myaccount/dashboard.php sober/woocommerce/myaccount/form-edit-account.php sober/woocommerce/myaccount/form-login.php version 3.6.0 is out of date. The core version is 4.1.0 sober/woocommerce/myaccount/my-address.php sober/woocommerce/notices/error.php sober/woocommerce/notices/success.php sober/woocommerce/order/form-tracking.php sober/woocommerce/single-product/add-to-cart/external.php sober/woocommerce/single-product/add-to-cart/grouped.php sober/woocommerce/single-product/add-to-cart/simple.php sober/woocommerce/single-product/add-to-cart/variable.php sober/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php sober/woocommerce/single-product/product-image.php sober/woocommerce/single-product/product-thumbnails.php sober/woocommerce/single-product/related.php sober/woocommerce/single-product/review-meta.php sober/woocommerce/single-product/tabs/additional-information.php sober/woocommerce/single-product/tabs/tabs.php sober/woocommerce/single-product/up-sells.php sober/woocommerce/single-product-reviews.php Outdated Templates: ❌ Learn how to update ### Action Scheduler ### Complete: 1.302 Oldest: 2020-04-15 09:00:12 +0000 Newest: 2020-05-16 08:00:39 +0000 Pending: 225 Oldest: 2020-05-16 13:05:12 +0000 Newest: 2020-06-02 19:29:17 +0000 Canceled: 211 Oldest: 2020-04-21 21:45:10 +0000 Newest: -0001-11-30 00:00:00 +0000Just checking in here. Are you all still seeing this issue?
If so, this could be due to a bug that was recently fixed, where WC Admin file names were being created in such a way that they conflicted with file name limitations for many hosting environments. This caused a lot of strange issues, and could be the reason for what you are seeing. There is a fix for this that was released in the stand-alone WooCommerce Admin plugin in version 1.2.4. Please install that if you haven’t already, or update it if you have. The change should be going out with the next WooCommerce Core release as well, but use the stand-alone plugin for an immediate fix.
If that doesn’t solve the issue, go to Analytics > Settings and look in the Import Historical Data section. Is it listing anything that needs to be imported there? If so, import it. Did that import the missing orders into the reports? This obviously doesn’t solve the problem of why this happened to begin with, but it means that those orders aren’t completely invisible to WC Admin, which is something.
Another thing to check would be WooCommerce > Status > Scheduled Actions.
First, go the
Pendingtab, then search forwc-admin_import_orders. Are there any pending scheduled actions with aScheduled Datein the past?Next, go to the
Failedtab (if it exists) and search forwc-admin_import_ordersagain. Do you see any failed scheduled actions with this hook?I created a screenshot here to help clarify things.
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
– Joey
Viewing 6 replies - 1 through 6 (of 6 total)
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