Hi @mbryson91
Please verify that your Klarna account is configured for each currency & purchase country for which your Woo store is configured. For Klarna Payments, each desired country requires specific configuration on the Klarna merchant account. See related documentation: https://docs.woocommerce.com/document/klarna-payments/#section-4 & https://developers.klarna.com/documentation/klarna-payments/in-depth-knowledge/puchase-countries-currencies-locales/
If you need help reviewing your Klarna account configuration or the Klarna errors (which you can also review in the Logs app in the Klarna Merchant Portal), Klarna Merchant Support can help, per: https://docs.krokedil.com/article/304-klarna-contact-merchant-support
thanks for your reply.
We are using Klarna UK only. It was working fine before we switched to WooCommerce 4.3
It looks like the Woocommerce purchase country is set to UK, but Klarna requires GB based on the documents sent. Have you come across this before?
Hi,
What does the error logs say? Anything specific?
We will check if we can trigger this ourselves in our test store.
Best regards
Andreas
Nothing specific, the BAD CODE seems to refer to a test purchase that is made at the start of every call?
After a bit more playing around, I found that reverting the plugin back to version 2.0.6, it no longer redirects me to the homepage and appears to be working (although my tests reject my details, in test mode it does submit)
Could this have something to do with the version of Klarna used?
Hi,
You should use the latest plugin version.
So if you have set the KP plugin in test mode and have the test credentials added in the plugin, you can checkout. Have I understood you correct then?
But when you use the live credentials in the KP plugin and have unchecked the test mode setting you can not make any purchases? Have I understood you correct then?
Best regards
Andreas
Closing this ticket due to no response, but please let us know if further support is needed.
