Title: Issue with Variable Products Last modified: August 18, 2021 --- # Issue with Variable Products * Resolved [c3lab](https://wordpress.org/support/users/c3lab/) * (@c3lab) * [4 years, 9 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/) * Hello, * Sorry for my bad english. * My issue is quite similar to [link here](https://wordpress.org/support/topic/facebook-variant-id-not-syncing/); where my products Variant ID is not showing on Facebook / Instagram Shop. * So, to temporary fix the issue I have manually edited the “name” for the particular products on Facebook Shop; but the next day when I checked, it displays only one variable of the product and the rest of them are not displaying. * Eg. Product: – Cake A – Small & Large * Intention: – I wish the name of it will display as “Cake A – Small” &”Cake A – Large” as separate single product. * Currently showing: – only “Cake A – Small” is showing. * Please view log file from [[ here ]](https://www.notepadonline.org/JyZxCketfO) * Thanks in advance Viewing 11 replies - 1 through 11 (of 11 total) * [Aashik P – a11n](https://wordpress.org/support/users/aashik/) * (@aashik) * [4 years, 9 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14779784) * Hi there! * Interestingly, I could not find the product in question in the logs. * For further troubleshooting, can you please follow the steps below: * 1. Confirm if deleting the product and letting it sync again makes a difference? * If not, please get back to us with: * 1. System Status Report * You can find it via WooCommerce > Status. Select “Get system report” and then“ Copy for support”.  Once you’ve done that, paste it here in your response. * 2. Confirmation that you have configured the products as per [Variable Products / Variants – Documentation](https://docs.woocommerce.com/document/facebook-for-woocommerce/#variable-products-variants) 3. New logs after the product was deleted and then synced again * Thank you for working with us on this. * Thread Starter [c3lab](https://wordpress.org/support/users/c3lab/) * (@c3lab) * [4 years, 9 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14781590) * Hello, * My apologies, the example was just an explanation. If you want to look for the products in question; here are some of them: – * – tiramisu (with variables 7 inches & 9 inches) – foret noire (same variables as above) – strawberry shortcake (with variables 6 inches & 8 inches) * Yes, I have tried your suggestions but unfortunately still no luck. Everytime when I added new product (which will trigger a new sync), I will have to re-edit the name for variable products @ facebook shop to ensure their titles has a difference. * System Status – [link here (password: c3lab)](https://www.notepadonline.org/c04rWQ3rCI) * New Logs: [link here (password: c3lab)](https://www.notepadonline.org/Yd2CrM7t2F) * Thank you for helping. * [Sol J. a11n](https://wordpress.org/support/users/solstudioim/) * (@solstudioim) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14782427) * Hi there [@c3lab](https://wordpress.org/support/users/c3lab/) * Thanks for your reply and sharing more information related to your setup. * I saw your status report and WP Cron is disabled, are you using an alternative cron, could you please confirm? * Cron is required to ensure product sync and update work. * Secondly, you’re also using WP Rocket caching plugin. * Could you please complete the following and see if that resolves the issue? * 1) – Clear caching done by WP Rocket * 2) – Clear WooCommerce transient data here: WP Admin > WooCommerce > Status > Tools > WooCommerce transients > Click – Clear Transients (Button on right) * 3) – Force resync manually that products: WP Admin > Marketing > Facebook > Product sync, sync products * I hope that helps! * Let me know how it goes! * Thread Starter [c3lab](https://wordpress.org/support/users/c3lab/) * (@c3lab) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14782862) * Hello, * sorry for the bad news but still no luck. * I have tried all your suggestions, even enable the WP-Cron to test drive (my hosting provider disabled it to ensure faster performance), however still no luck. * please see this screenshots: [this](https://prnt.sc/1qbkjev) & [this](http://prnt.sc/1qbklly)– as you may see the variable product was displayed under the same name. * Thanks. * [Niall a11n](https://wordpress.org/support/users/wpniall/) * (@wpniall) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14783747) * Hi [@c3lab](https://wordpress.org/support/users/c3lab/), * Sorry to hear you’re still having problems getting variable products to sync correctly! * I had a look at the screenshots, and it is indeed a little strange why they all say “Tiramisu.” * Could you please share the URL of the “Tiramisu” product on your site, so we can take a closer look? * Thank you! * Thread Starter [c3lab](https://wordpress.org/support/users/c3lab/) * (@c3lab) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14783896) * Hello, * Please visit the below links, I shared here few of the variable products; they all have the same issue. * [Tiramisu](https://c3lab-my.com/product/tiramisu/) [Carribean](https://c3lab-my.com/product/caribbean-66/) [strawberry shortcake](https://c3lab-my.com/product/strawberry-shortcake/) * Thanks! * [Niall a11n](https://wordpress.org/support/users/wpniall/) * (@wpniall) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14784011) * Hi [@c3lab](https://wordpress.org/support/users/c3lab/), * Thanks for sharing the URLs! On a sidenote, I’m a little hungry after viewing them 😉 * I had a look at the products, and it seems like at least the cake sizes should be showing up in Facebook. * After adding the [Tiramisu (7 inches cake size)](https://c3lab-my.com/product/tiramisu/) to cart, I see the `Tiramisu - 7 inches` product name, which should show in Facebook like that instead of the `Tiramisu` you’re seeing now. * ⌊c3lab FB forums - Issue with Variable Products - Cake product in cart⌉⌊c3lab FB forums - Issue with Variable Products - Cake product in cart⌉ Link to image: [https://d.pr/i/GN9uYl](https://d.pr/i/GN9uYl) * Hmm, I think it might be best if we take a closer look at your site’s admin area. To do that, please contact us at [WooCommerce.com > My Account > Support](https://woocommerce.com/my-account/create-a-ticket/?form=ticket), as we wouldn’t ask for sensitive information like login credentials here on the forums. You may need to create an account before you can access that page. * Please include a link to this forum thread, so that we can keep track of what’s already been done. * We’ll be able to help you further there. * Thank you! * Thread Starter [c3lab](https://wordpress.org/support/users/c3lab/) * (@c3lab) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14787094) * Hello, * Thank you. 🙂 * I have sent a support ticket. Thank you for your help. * [Niall a11n](https://wordpress.org/support/users/wpniall/) * (@wpniall) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14787829) * Hey [@c3lab](https://wordpress.org/support/users/c3lab/), * You’re welcome. We’ll get to the ticket as soon as we can. * If you have any further questions, please let us know via the support ticket 🙂 * [martinverity](https://wordpress.org/support/users/martinverity/) * (@martinverity) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14793118) * Good evening – was this problem solved? I have same issue with variants not synching and cannot see why? I too have followed the above steps mentioned but still many of my variants don’t sync – but some do!!!! No obvious reason why * Website [http://www.lomas-me.com/shop](http://www.lomas-me.com/shop) * [k](https://wordpress.org/support/users/kvvsi/) * (@kvvsi) * [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14793451) * Hi [@martinverity](https://wordpress.org/support/users/martinverity/) – sorry to hear you’re running into a similar problem here. When I visit [https://lomas-me.com/shop](https://lomas-me.com/shop), I’m redirected to a 404 Not Found page – is this part of the issue you’re seeing? * Could you [create a new thread](https://wordpress.org/support/plugin/facebook-for-woocommerce/#new-topic-0) and copy a link to this thread: `https://wordpress.org/support/topic/issue-with- variable-products-4/#post-14793118` so we can troubleshoot this with you there, in case the issues are not linked? Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Issue with Variable Products’ is closed to new replies. * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606) * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/) * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/) * 11 replies * 6 participants * Last reply from: [k](https://wordpress.org/support/users/kvvsi/) * Last activity: [4 years, 8 months ago](https://wordpress.org/support/topic/issue-with-variable-products-4/#post-14793451) * Status: resolved