Title: Issue with unsubscribe
Last modified: August 11, 2021

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# Issue with unsubscribe

 *  Resolved [Blipp](https://wordpress.org/support/users/blipp/)
 * (@blipp)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/issue-with-unsubscribe/)
 * I am seeing an issue on all of my sites using Mailpoet – the unsubscribe page
   no longer works – all you see when visiting the page is the shortcode displayed[
   mailpoet_page]
 * Is anyone else having this issue?
 * It is also affecting the unsubscribe success page.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fissue-with-unsubscribe%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Gui A. a11n](https://wordpress.org/support/users/guicmazeredo/)
 * (@guicmazeredo)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/issue-with-unsubscribe/#post-14759538)
 * Hi [@blipp](https://wordpress.org/support/users/blipp/) !
 * Can you check if your “Confirmation Page” and “Success Page” are set in _MailPoet
   Settings > Unsubscribe Page__? _
 *  Thread Starter [Blipp](https://wordpress.org/support/users/blipp/)
 * (@blipp)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/issue-with-unsubscribe/#post-14759830)
 * Yes they are of course. I am pretty sure it all used to work but perhaps since
   either a WordPress update, or a Mailpoet plugin update this problem has occured.
 *  Plugin Author [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * (@bruberries)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/issue-with-unsubscribe/#post-14783434)
 * Hi [@blipp](https://wordpress.org/support/users/blipp/),
 * Can you please let us know if you’re checking the page via the editor’s Preview
   or via the MailPoet’s Settings preview?
 * The shortcode [mailpoet-page] is used for both confirmation and success pages
   of the unsubscribing process so it is expected to not render anything if you’re
   checking it from the editor’s preview or trying to access the URL directly.
 * But if you go to the _MailPoet > Settings > Basics tab_ and check the preview
   for each page there, it should work.
 * If it doesn’t work, please let us know if you’re using any custom page builder.
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/issue-with-unsubscribe/#post-14845845)
 * Hi there [@blipp](https://wordpress.org/support/users/blipp/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Issue with unsubscribe’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 4 replies
 * 4 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/issue-with-unsubscribe/#post-14845845)
 * Status: resolved