• Resolved mohammedali2019

    (@mohammedali2019)


    Hello,

    I am using the free version of Give plugin which comes with the Alone theme.

    I have translated the website into Arabic language using WPML, and there is an issue appeared in the causes page, here is an example of one of the forms

    http://creteagency.com/khieer-development/ar/donations/house-rent-needed-3/

    You will see that the donation form is translated successfully into Arabic, but when we try to change the payment method (try to change to offline donation) the form is loaded by ajax and the form language converted to English again.

    Please check this issue as it’s urgent.

    Regards,
    Mohammed.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi @mohammedali2019

    I’m happy to help out here.

    First, I’m not seeing a page/form there at all:

    https://imgur.com/a/HtcD2MG

    Next, Give should be compatible with WPML. We are more than happy to take a look at what could be causing this issue. I’d also recommend reaching out to the team there, as they are the experts when it comes to translation.

    As far as I am aware, we have no issues with WPML currently.

    One good troubleshooting step is to test on a “default” theme like Twenty Nineteen to see if the issue is there, too. If it’s not, it may also be worth reaching out to the theme author. We are not allowed to provide support for premium themes on the forums here.

    Thanks!

Viewing 1 replies (of 1 total)
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