Support » Theme: Twenty Seventeen » Issue with the Header (Video)

  • Upgrade of the theme and the WP (4.7.1) messed up the header video.

    Now there’s a big black bar at the top and bottom (wasn’t there in the previous version(s)).


Viewing 9 replies - 1 through 9 (of 9 total)
  • Moderator Kathryn


    Automattic Happiness Engineer

    Hey John – I’m seeing the video header on – did you get this issue sorted?

    Moderator Kathryn


    Automattic Happiness Engineer

    Oh, I think I see the black bars you mean when I make the window smaller…

    I notice you’re also running Twenty Seventeen 1.1. If you try it with version 1 (maybe on a test site) do you still see the bars?


    My issue is on my header background video there is a grey bar to the right hand side that seems to get wider as I shrink my viewing screen. Similar issue?

    See what I mean?

    Is it something to do with the sidebar? I have it disabled so shouldn’t be there!

    • This reply was modified 3 years, 6 months ago by toshodin. Reason: email notification tickbox

    Looking at it, it’s almost as if its getting confused when transitioning between full screen browser view and minimised tablet and phone views. Is there a seperate select box for those views that I’m not seeing?

    Just realised that grey bar is only when I’m previewing in admin mode. When viewing on a browser I’m not logged in on, it seems to be working ok! (user error!)

    version 1 had no problems. this was just recently introduced in the new version. doh!

    here’s what i’m seeing in browsers:




    Moderator Kathryn


    Automattic Happiness Engineer

    Since you’ve narrowed down a change in version 1.1 as the likely culprit for the regression, I’d suggest you report the bug to the developers in Trac so they can have a look and try to get it fixed up.

    I first checked Trac and don’t see an existing ticket for this issue, so you can start a new one here:

    Click the blue “Create a new ticket” button.

    Chose “Bundled Theme” as the component.

    Start the Summary with Twenty Seventeen: followed by a brief summary of the issue.

    Here are some tips for what to include in the bug report:

    – Exact steps to replicate, including a direct link to your video on YouTube for testing purposes, and to check its details such as screen ratio.
    – Screenshots of what the video looked like in version 1 (the correct display), and what it looks like with version 1.1 (the incorrect display with bars).
    – Browser window size, browser, and version at which the screenshots were taken. Visit if you’re not sure.
    – A link to this forum thread.

    Just let me know if you have any question about the bug-reporting process in Trac.

    I believe it’s Waiting Review…

Viewing 9 replies - 1 through 9 (of 9 total)
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